Browse by Section
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Reporting
- Managing the Daily Absent Rider Email Notifications
- Reports: Billed Cancels
- Download a Report
- Reports: Credits
- Reports in RideIQ
- Green Rides
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Scheduling & Calendars
- SmartPooling
- Creating a Ride Series
- Removing a Rider from a Ride or Ride Series
- Adding a Rider to a Ride or Ride Series
- Creating a Ride or Series with Multiple Drop-Off Locations
- Cancellation Reasons
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Day-of Monitoring
- The Rider No-Show Process for CareDrivers
- Understanding ASAP Rides
- What Information Do Riders Receive?
- How Can I Tell Whether a Ride Has Been Claimed?
- Can Caregivers Track the Ride Route?
- What Happens if a Rider Cannot be Dropped Off Safely?
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Account and Users
- Managing Onsite Staff Accounts
- RideIQ is Not Loading
- Who Do I Contact with General Questions?
- Ensure Caregivers Can Cancel Unneeded Rides
- Suggested Caregiver Communications
- How are Caregivers and Emergency Contacts Used at HopSkipDrive?
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Riders & Locations
- Rider Services: In-App Recording
- Rider Expectations
- Find and Replace a Previously Used Location
- Remove a Must Be Met Requirement
- Rider Services
- Rider Services: Rider Assistants
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Billing
- Sharing Billing for a Rider
- Why Are There No Rides on a Rider's Profile When Rides are Scheduled?
- What Does SA or SR Mean on the Rides List?
- Ride Series Disappeared After Enabling Shared Billing
- Removing Shared Billing for a Rider
- Changing the Residence District Contact for a Shared Rider