Each month, finance will send your invoice summary PDF via email. To help protect rider information, ride-level backup documents are available in RideIQ instead of attached to your invoice email. These documents will be available soon after each invoice is sent.
Download invoice backup documents in RideIQ
Required permissions: users with Account Admin permissions can download invoice backup documents.
To view and download invoice backup documents, follow the steps below:
- In RideIQ, click the user icon in the lower left, then click Account Settings.
- Click Billing Documents. You'll see available documents grouped by month.
- Select a month to see backup documents for individual invoices. If your account uses invoice groups, find the document for the invoice group you need.
- Click the download icon next to the file you need. The document downloads to your computer as a CSV file.
Match backup documents to invoice versions
If an invoice is revised, the corresponding backup document has a letter added to its file name, such as (B). The letter matches the invoice version. Download the backup document that matches the version of the invoice you’re reviewing.