In order for a rider to receive schedule updates and information about the CareDriver who will be picking them up, the rider must have a phone number added to their profile. Adding a phone number is optional, but when appropriate it can help ensure efficient pickups. Learn how to add a rider phone number in this article.
All Caregivers will receive text message updates as outlined here: What Information Do Caregivers Receive About HopSkipDrive?
Scheduling messages:
Riders can receive the following messages regarding their ride schedule:
- A message with the date, time, and pickup and drop-off locations when a ride or series is scheduled.
- A message when a ride or series is edited, including any changes to dates, times, or pickup/drop-off locations.
- A message when a ride or series is canceled.
Ride messages:
Riders receive the following updates when a ride is in progress:
- As soon as the CareDriver has started the ride, riders receive a text message the CareDriver's name, picture, license plate, and vehicle description.
- When the CareDriver arrives, the rider receives a message that includes the CareDriver's name and a reminder of the code word.
- Riders will also receive a message if the CareDriver is running late.