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By sharing access to the Daily Queue with staff onsite, you can get the right information to the right people so they can manage rides in the moment without sacrificing security or privacy.
Onsite Staff permissions
Accounts with Onsite Staff permissions have view-only access to the Daily Queue only. They can see ride statuses and information for specific assigned locations but cannot schedule, cancel, or edit rides, riders, or any other information in RideIQ.
Onsite Staff can also invite additional Onsite Staff, who must then be approved by a user with Admin or Trip Organizer-Full Access permissions.
Inviting new Onsite Staff users
Users with Trip Organizer-Full Access or Admin permissions can add new Onsite Staff directly. Existing Onsite Staff users can also invite new Onsite Users, but users added this way must be approved by an Admin or user with Trip Organizer-Full Access permissions.
To add a new Onsite Staff user, navigate to the Daily Queue and click Share Access.
Enter the email addresses of the users you'd like to invite, separated by commas. Select the location(s) they should be able to view, then click Share. You can select multiple locations from the account's saved locations.
Users will receive an invitation to join via email.
Managing Onsite Staff accounts
Account Admins and Trip Organizers- Full Access can manage Onsite Staff accounts on the Account Settings page. You can:
- Approve or reject pending users
- Resend email invitations
- Add or removed assigned locations
- Deactivate accounts
- Edit account information such as name, email, and location
- Reset passwords
On the Account Settings page, click Onsite Staff. 
You'll see a list of current and pending Onsite Staff users. Click a user to make changes to their account.
Approving or rejecting pending users
If you receive an email regarding a pending user, click the link in the email to open the Onsite Staff list in RideIQ. Click a user with a status of pending to review.
To allow the user to access the Daily Queue, click Approve. Otherwise, click Reject. The user will receive an email notification when you have approved or rejected their access.
We recommend limiting Daily Queue access to just those staff directly involved in pickup and drop-off. If you have additional questions about a pending user, you can refer to Added By to see who invited the pending user.
Resending email invitations
Users with an Inactive tag have not yet set up their accounts. To resend the invitation, select the user from the list, then click Resend invite. 
If you need send the invitation to a different email address, first click Edit and change the email address, then resend the invitation.
Adding or removing assigned locations for Onsite Staff
Onsite staff can view rides to or from their assigned locations. To add a location to enable an Onsite Staff user to monitor rides there, follow the steps below:
- In Assigned locations, click Add.
- Select the desired location, then click Add. The Onsite Staff user will now be able to see rides for the new location.
To remove access to an assigned location for an Onsite Staff user, select the location on the Assigned Locations list and click Remove.
