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| Ride Recording: In-App is currently available in select areas only. |
Ride Recording: In-App is an additional Rider Service you can add to a rider's profile. When you add Ride Recording: In-App, that rider's rides will be video and audio recorded when the rider is in the car.
About Ride Recording: In-App rides
Rides with the Ride Recording: In-App require video and audio recording of the interior of the vehicle while a rider is in the car, improving safety riders and CareDrivers. Rides can only be claimed by CareDrivers who have opted in to video recording on their device via the CareDriver app. Recordings are securely stored and are never accessible to CareDrivers.
How to enable Ride Recording: In-App for a rider
Follow the instructions below to enable Ride Recording: In-App.
Prerequisites
In order to be able to enable Ride Recording: In-App rides for an individual rider, the service must be enabled at the account level. Currently this Rider Service is only available in select areas.
Enabling Ride Recording: In-App for a rider
Rider Services are managed in the Safety Settings section of a rider's profile. To enable Ride Recording: In-App for a rider, follow the steps below:
- Navigate to the rider's profile page.
- In Safety Settings, click Edit.
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Under Services, select Ride Recording: In-App, then click Save. All rides for the rider will include the Ride Recording service going forward.
You'll see the corresponding camera service icon at the top of the rider's profile, in the Rides list, and on the rider's rides.
Scheduling Ride Recording: In-App rides
Once you have enabled Ride Recording: In-App for a rider, schedule the ride or series as usual, then click Save.
While the general six-hour scheduling window applies, the ride or series will have a status of Requested while HopSkipDrive's team reviews it. When the ride has been reviewed, the Specialty Transportation team will notify you via email. Approved rides will then appear on the In progress & upcoming rides list. Learn more about ride requests here.
Ride Recording: In-App ride restrictions
Ride Recording: In-App cannot be combined with the WAV Rider Service.
You may add additional riders who do not have Ride Recording: In-App enabled to the ride, but be aware that they will also be included in recordings.
Managing and tracking Ride Recording: In-App rides in RideIQ
Ride Recording: In-App rides are identified with camera icon, as shown below:
Ride Recording: In-App rides can be edited and canceled as usual.
Caregiver communications
Caregivers will receive the same ride scheduling and status notifications as usual for all HopSkipDrive rides. Learn more about caregiver communications here.