Note: SmartPooling is available for organizations using a student-centric pricing model. Watch the video or read bel...
Scheduling & Calendars
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A Ride Series is a set of repeating rides that happen on a consistent schedule for the same rider or riders. You can ...
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In this article: About removing a rider from a rideNotifications How to remove a rider Removing a rider more than ...
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From time to time, you may need to add a rider to an existing ride or Ride Series. When you add a new rider, you can ...
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When scheduling rides that include more than one rider, you may need to include multiple stops so that individual Rid...
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In RideIQ and in the supporting documentation for your HopSkipDrive invoices, you'll see a Cancellation Reason listed...
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In this article What happens when you pause a rider Considerations when pausing a rider How to pause a rider When a r...
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To clear all upcoming transportation for a Rider, navigate to the Rider's profile and click Cancel All Rides. This wi...
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You can edit the pickup or drop-off Locations for a ride or ride series until two hours before the next ride is sched...
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When creating or editing a ride in RideIQ, you may need to include additional Riders who need their own pickup or dro...
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Ride tags allow you to group and sort rides in the way that works best for your organization. For example, you can us...
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CareDrivers are independent contractors who choose which rides they will claim from HopSkipDrive's marketplace. Offer...
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The Consistent CareDriver Program is an enhanced Ride Series option in which CareDrivers commit to driving the same R...
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HopSkipDrive can help get riders where they need to go any time of day, seven days a week, with the following excepti...
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When creating a ride, you must select either pickup or drop-off as the route type.A pickup route has a single set pic...
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You can make edits to just one ride in a series, or change all rides going forward if the riders' needs change. N...
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The Removed tab on the Rides page shows riders who have been removed from a multi-rider ride that was completed for t...
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In RideIQ, you can add a Calendar to any ride or Ride Series. When you add a Calendar, the Ride Series will automatic...
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When you create a Ride Series, every ride in the series has the same pickup and drop-off times and locations. However...
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When a rider is marked Not riding on a ride, this means that they have been removed from the ride.A rider may be remo...
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Pausing a rider temporarily stops HopSkipDrive transportation. When a rider is unpaused, their previously scheduled r...
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When scheduling rides that include more than one rider, you may need to include multiple stops so that individual rid...
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In RideIQ, you can review canceled rides by clicking Canceled on the main Rides page or the Rides section of any Ride...
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When you create a ride in RideIQ, you schedule a single, one-way ride. Individual rides are best used for appointment...
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All rides associated with a calendar in RideIQ will automatically adjust for breaks and days off. However, if you hav...
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Assign a Calendar to all relevant Locations to enable RideIQ to automatically adjust affected Ride Series for holiday...
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If you need multiple calendars that are largely the same but have some variations, you can quickly set this up by clo...
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In this article: About assigning Calendars Which Locations should be assigned a Calendar? How do assigned Calendars w...
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In this article About editing calendars Add new days off or breaks to a calendar Remove days off or breaks from a cal...
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Calendars in RideIQ use a rolling 365-day year, which means you can continue to use any calendars as long as you need...