CareEngine is the technology platform that powers every HopSkipDrive ride. Built specifically for the complexity of school transportation, it seamlessly coordinates and connects school districts, schools, families, riders, CareDrivers and our Safe Ride Support team before, during and after every ride. Everyone gets the information they need at the right time, small issues get caught before they become big ones and the technology learns from every ride so each new one is better than the last.
Here's how CareEngine connects each participant to the right information when they need it.
- RideIQ: districts build rides and manage rider profiles, while tracking rides in real time.
- Daily Queue: school staff see real-time ride updates and CareDriver information.
- CareDriver app: CareDrivers and Rider Assistants access up-to-date information about rides and rider needs.
- Caregiver app: caregivers track ride status in real time and receive ride and schedule updates.
- Track my ride: riders see the information they need to find the CareDriver and track their ride as it progresses.
- Safe Ride Support: HopSkipDrive specialists provide proactive, human monitoring and take action to prevent or resolve issues.