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Billing

  • Sharing Billing for a Rider

    In this article Who can use shared billing? How does shared billing work? How to set up shared billing Shared billing...

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    2. Billing
  • Why Are There No Rides on a Rider's Profile When Rides are Scheduled?

    When reviewing your account, you may see a Rider who has scheduled rides listed in the main Rides list, but who has n...

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    2. Billing
  • What Does SA or SR Mean on the Rides List?

    When reviewing the Rides list, you may see rides marked SA or SR, as shown below.These tags mark rides for Riders wit...

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    2. Billing
  • Ride Series Disappeared After Enabling Shared Billing

    After adding shared billing for a Rider who has an existing Ride Series, you may see that the Ride Series is deleted ...

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    2. Billing
  • Removing Shared Billing for a Rider

    If charges for a Rider are no longer shared between two school districts, you can remove shared billing for that Ride...

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    2. Billing
  • Changing the Residence District Contact for a Shared Rider

    When two districts share costs for a Rider, that Rider's charges are divided between the Attending District and the R...

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    2. Billing
  • Reviewing Ride Fares

    In this article Fares on the Ride Overview Panel Fares on the Rides page Run a report to review ride fares Learn wher...

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  • Fare Details

    You can review a detailed breakdown of the fare for a ride on the Fare Details tab when viewing a ride. The Fare Deta...

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  • Rider Service Fees

    Rider Services are optional services that can be added to support riders with specific needs. Each Rider Service must...

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  • Wait Time Fee Waivers

    We will be enforcing wait time fees for eligible accounts starting March 1, 2024. The Americans with Disabilities Act...

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    2. Billing
  • How Can I See Charges for Canceled Rides?

    You can see detailed information about charges incurred for canceled rides in RideIQ. Follow the steps below to revie...

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    2. Billing
  • Reviewing Ride Charges for Shared Riders

    If you share responsibility for a rider's transportation with another school district, you can use shared billing to ...

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  • Changing the Residence District for a Shared Rider

    When two districts share costs for a Rider, that Rider's charges are divided between the Attending District and the R...

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    2. Billing
  • Sharing Billing for a Rider: Residence District

    In RideIQ, a Rider's transportation costs can be shared between two districts. When a Rider's costs are shared, the A...

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    2. Billing
  • Reviewing Ride Credits

    From time to time, HopSkipDrive may issue a credit for charges incurred on a ride. This article explains where you ca...

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  • Toll Routes

       Key benefits Support the most efficient routes for riders Transparent invoicing In this article How enabling t...

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