Account and Users

In this article Onsite Staff permissions Inviting new Onsite Staff users Managing Onsite Staff accounts By sharing ac...

If RideIQ is not loading, loading very slowly, or you are experiencing other issues with RideIQ, you can check the cu...

If you have questions about a ride in progress, contact our Safe Ride Support Team. For general questions and assista...

To avoid cancellation charges, it is best to cancel unneeded rides as far in advance as possible. Often caregivers ar...

At HopSkipDrive, we believe in full transparency for each ride. This next-level transparency allows you to keep all R...

Caregivers and emergency contacts are added to rider profiles. You can add up to five contacts total and manage permi...

As an Onsite Staff user with access to the Daily Queue, you can invite additional users from your site to use the Dai...

Below you'll find a list of recent update to the RideIQ platform. 7/15/25More structured Must Be Met at drop-off proc...

For account security, HopSkipDrive requires multi-factor authentication to log in to your RideIQ account. Every 30 da...

Users with Admin or Trip Organizer- Full Access permissions can deactivate users in your organization's RideIQ accoun...

If you did not receive an expected email such as a password reset, signup confirmation, or report notification, try t...

Users with Account Admin or Trip Organizer-Full Access permissions can reset passwords for other users in their organ...

RideIQ users with Admin permissions can manage roles and permissions on the Account Settings page. Learn more about e...

Users with Account Admin or Trip Organizer-Full Access permissions can make changes to other user's permissions. Foll...

If you have forgotten your password or would like to update it you can: Contact an Account Admin or Trip Organizer-Fu...

Users with Account Admin or Trip Organizer - Full Access permissions can control when Trip Organizers will be contact...

You can add as many users as desired to your RideIQ account. Users can be added with the following permissions: Role...

To log into your HopSkipDrive account, go to https://rideiq.hopskipdrive.com and enter your email and password. You m...

To update your account settings, click the profile icon in the lower left corner of the screen, then click Edit to ma...

Use this checklist to ensure all necessary preparations are in place for your riders' first scheduled ride. Review th...

Each Rider in RideIQ has at least one designated Caregiver. Caregivers receive updates about rides via text, can moni...

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Welcome to HopSkipDrive! We're excited to be partnering with you. Below you'll find a school communications kit that ...

Watch the video below to learn how to prepare your account for back to school.Additional resources: Updating Your Cal...

As the school year comes to an end, there are some specific steps you can take to prepare your RideIQ account for a s...