Once you have scheduled a ride in RideIQ, it must be claimed by a CareDriver. Your ride may be claimed any time from ...
Scheduling & Calendars
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For Riders who will continue to need rides with HopSkipDrive in the coming school year, you can duplicate existing Ri...
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If your contract includes ride-building services, you can submit your desired rides using the Ride Request form. If ...
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Calendars are a key part of efficiently scheduling rides. Once you set up any needed calendars and assign them to the...
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In order to ensure smooth, timely, and safe pickups and drop-offs, we recommend the following best practices when sch...
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If you use HopSkipDrive to coordinate transportation for out of district students, it is helpful to be able to quickl...
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In this article See canceled rides by date, rider, tag, or location Show or hide unbilled rides View ride details Can...
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The Primary CareDriver + program is an enhanced Ride Series option in which CareDrivers commit to driving the same Ri...
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Sometimes, you may notice slight differences in the fare for the same route. For example, a Rider's morning drop-off ...
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The route type of a Ride determines how the ride is scheduled: a pickup ride is scheduled around a specific pickup ti...
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Any changes to scheduled or in-progress rides are recorded in the Ride Log. To view the Ride Log, select the desired ...
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You can edit the pickup or drop-off time for a ride or Ride Series up to two hours before the next scheduled ride. If...
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When you create a new ride or Ride series, you have the option to save the ride, save and duplicate the ride, or save...
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If you need to cancel a large number of rides at once, you can do so by tag, date, or rider. A ride can be canceled a...
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Rides and Ride Series in RideIQ are one-way. This means most riders require two Ride Series: a morning drop-off serie...
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To see all rides scheduled on a specific date, type the date in the Jump to field on the Rides page or Rides section ...
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In this article The Ride Request Process Sending a Ride Request Reviewing Ride Request Status HopSkipDrive is commit...
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To quickly create a new ride based on a previous ride, you can use the Duplicate feature. This creates a copy of an e...
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To quickly create a new Ride Series using the same riders and locations as a previous series, you can use the Duplica...
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Rider-specific location instructions are instructions for pickup or drop-off that are unique to a specific rider at a...
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If a Ride Series is no longer needed, you can cancel it. If you want to make changes to the route, schedule, or add o...
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As a ride organizer, you can cancel a ride, or remove specific riders from a multi-rider ride.When you can cancel a r...
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It is important to schedule rides far enough in advance that CareDrivers have time to claim them from the marketplace...
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Ride Series can be scheduled with an end date as far as 12 months after the start date. Click here to learn more abo...
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The anchor Location for a ride is the Location connected to a specific time. It is the pickup Location for a pickup r...
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When you delete a Calendar in RideIQ, it will be removed from all associated Locations and Ride Series. No existing r...
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When reviewing rides, it can be helpful to understand how a calendar may have impacted whether a ride was scheduled o...
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HopSkipDrive rides can be scheduled to start during the following hours of operation:Monday - Friday: 1:00 AM PT - 10...