When a rider is marked Not riding on a ride, this means that they have been removed from the ride.
A rider may be removed in any of the following ways:
- a user removes them in RideIQ
- a CareDriver marks them as a no-show/not riding at pickup in the CareDriver app
- a caregiver removes them from the ride within the cancellation window
You will only see riders marked Not riding when they were removed from an individual ride. If the rider was removed for the remainder of a ride series, they will no longer be listed on the ride.
For more context about who removed the rider, when, and why, select the desired ride and review the Ride Log.
