During the Ride

When completing a ride with HopSkipDrive, tap Start Navigation to open directions to the next location on the ride. C...

Riders are not permitted to make changes to the scheduled route under any circumstances. Pickup and drop-off location...

After you check in for a ride, you'll see a suggested leave time on the ride details screen.The suggested leave time ...

When weather such as snow or ice makes driving unsafe, school districts may choose to delay the start of school to wa...

After each ride you complete with HopSkipDrive, you have the opportunity to rate the ride and complete a post-ride su...

Communication is important to ensure your safety and the safety of your riders.There may be times when HopSkipDrive n...

During a ride, you may receive the following message:HopSkipDrive: Did you drop off your Rider(s)? Don’t forget to up...

As a CareDriver, if you need to communicate with a caregiver or rider who speaks a language other than English, HopSk...

It is critically important that all riders are picked up and dropped off at the time scheduled in the app. If you arr...

As you complete rides, you may notice some stops that appear to have the address listed twice, as shown below. This h...

When picking up and dropping off riders, you can find apartment and suite numbers displayed in the address shown at t...

When should I leave?When you check in for a ride, you'll see a suggested time to leave by. This time is a suggestion ...

Before you start driving, review the steps involved in the ride process. Click on any step to see detailed instructio...

Because many riders are minors or members of other vulnerable populations, it is important for CareDrivers to make ev...

A rider's code word is a unique, secret word to be used as a password to confirm the identity of the CareDriver picki...

You must check in for every ride 60-90 minutes before the ride begins, or as soon as you complete the previous ride i...

If you are transporting riders who are deaf or hard of hearing, the following YouTube videos provide some helpful voc...

Before you begin any ride, set yourself up for success by checking the following: Review the ride details in the app....

When using the in-app navigation, you'll see the speed limit displayed as you drive. The speed limit will turn red wh...

Use the CareDriver app to check in for each ride 60-90 minutes before pickup. If you are not able to check in, it may...

As you complete rides, you'll see notes in the CareDriver app with additional information. Learn about the types of n...

It is critically important that all riders are picked up and dropped off at the scheduled time shown in the HopSkipDr...

This is Step 3 of the Ride Process. For previous steps, click here. When it's time to get in your car and drive to p...

When you have successfully picked up all riders, it's time to drive to drop-off. Driving to drop-off is very similar ...

Once you have arrived at the drop-off location you are ready to drop off your rider(s). If you are driving more than ...

Safety is one of our key values at HopSkipDrive. To ensure that your vehicle is ready, you'll be asked to complete a ...

To ensure that CareDrivers and riders are safe, it is important to follow all the verification steps on every ride. A...

No, while you are on a ride you cannot check in for another ride. When you have claimed back-to-back rides, you will ...

Please watch this video to familiarize yourself with the Must Be Met protocols. Some riders have a Must Be Met safety...

For questions about a ride in progress, call 844-HOP-SKIP(844-467-7547) Option 1 Safe Ride Support is available for ...