During the Ride

CareDrivers are required to complete the in-app verification process at pickup. Some schools and other facilities may...

You may need to reference the Trip ID for a ride when completing various forms or when communicating with HopSkipDriv...

During a ride, you may receive a message like the ones below:Is everything OK? It looks like your vehicle is stopped....

During a ride, you may receive a message like the one below:We’ve detected an issue with your location tracking. When...

During a ride, you may receive a text message and push notification with the message below:HopSkipDrive: Don't forget...

While performing a ride, you may receive a message like the one below:HopSkipDrive: Did you pick up your Rider(s)? Do...

As you arrive at a pickup or drop-off while performing a ride, you may see a message like the one below after marking...

When you reach the pickup or drop-off location during a ride, swipe Arrived at pickup or Arrived at drop-off to begin...

While driving to pickup, you may receive a message like the one below:HopSkipDrive: It looks like you tapped I've Arr...

Many riders have consistent schedules and regularly need rides to the same locations at the same times. For CareDrive...

When completing a ride with HopSkipDrive, tap Start Navigation to open directions to the next location on the ride. C...

Riders are not permitted to make changes to the scheduled route under any circumstances. Pickup and drop-off location...

After you check in for a ride, you'll see a suggested leave time on the ride details screen.The suggested leave time ...

When weather such as snow or ice makes driving unsafe, school districts may choose to delay the start of school to wa...

After each ride you complete with HopSkipDrive, you have the opportunity to rate the ride and complete a post-ride su...

Communication is important to ensure your safety and the safety of your riders.There may be times when HopSkipDrive n...

During a ride, you may receive the following message:HopSkipDrive: Did you drop off your Rider(s)? Don’t forget to up...

As a CareDriver, if you need to communicate with a caregiver or rider who speaks a language other than English, HopSk...

It is critically important that all riders are picked up and dropped off at the time scheduled in the app. If you arr...

As you complete rides, you may notice some stops that appear to have the address listed twice, as shown below. This h...

When picking up and dropping off riders, you can find apartment and suite numbers displayed in the address shown at t...

When should I leave?When you check in for a ride, you'll see a suggested time to leave by. This time is a suggestion ...

A rider's code word is a unique, secret word to be used as a password to confirm the identity of the CareDriver picki...

You must check in for every ride 60-90 minutes before the ride begins, or as soon as you complete the previous ride i...

If you are transporting riders who are deaf or hard of hearing, the following YouTube videos provide some helpful voc...

Before you begin any ride, set yourself up for success by checking the following: Review the ride details in the app....

When using the in-app navigation, you'll see the speed limit displayed as you drive. The speed limit will turn red wh...

Use the CareDriver app to check in for each ride 60-90 minutes before pickup. If you are not able to check in, it may...

As you complete rides, you'll see notes in the CareDriver app with additional information. Learn about the types of n...

It is critically important that all riders are picked up and dropped off at the scheduled time shown in the HopSkipDr...