It is critically important that all riders are picked up and dropped off at the scheduled time shown in the HopSkipDrive app. If you arrive at the drop-off location ahead of schedule, please wait with the rider inside the vehicle until the building opens or an adult is available to supervise. If a rider has a Must Be Met tag, please follow all instructions. Refer to the guidelines here for dropping off a rider who Must Be Met.
If you arrive at the drop-off location ahead of schedule, please inform the rider that you have arrived early and, for their safety, you will wait with them in the vehicle until the building opens or an adult is available to supervise them.
If the rider exits the vehicle before the scheduled drop-off time and no adult is present to supervise them, please contact HopSkipDrive Safe Ride Support at 844-HOP-SKIP (844-467-7547), Option 1 immediately to report the situation.