During the Ride

Rider Assistant rides include an adult Rider Assistant who sits in the back of the vehicle and provides one-on-one su...

Before you cancelWhile we understand that there are situations when a cancellation is unavoidable, we ask that you co...

CareDrivers must check in at least 60 minutes before each claimed ride, or as soon as you complete the first ride in ...

Occasionally there may be last-minute changes to a ride you have claimed. While we understand this can be frustrating...

Riders with a Must Be Met requirement must be dropped off with an Authorized Individual, following the instructions i...

Some KIPP Texas public school rides need to be completed by two CareDrivers — one CareDriver claims the ride as the p...

The HopSkipDrive app must use location information from your phone to work properly.A CareDriver’s location informati...

If you are using Google Maps for navigation, you can mute the voice directions by tapping the speaker icon.You can le...

When attempting to contact a Rider, Caregiver, or Ride Organizer through the CareDriver app, you may see the followin...

When attempting to call a Rider, Caregiver, or Ride Organizer through the CareDriver app, you may hear the following ...

When attempting to contact a Rider, Caregiver, or Ride Organizer through the CareDriver app, you may see the followin...

Some rides for the School District of Philadelphia are Monitor Rides (also called attendant rides). These rides requi...

When attempting to call a Rider, Caregiver, or Ride Organizer through the CareDriver app, you may hear the following ...

When attempting to contact a Rider, Caregiver, or Ride Organizer through the CareDriver app, you may see the followin...

Navigation is embedded in the CareDriver app to allow you to access information like location notes without leaving t...

If you need to see the map after tapping I've Arrived, tap the X  in the upper right corner of the screen. You will b...

If you do not want to hear turn-by-turn directions while completing the ride you can mute the audio directions in the...

SymptomsWhen you tap Start Navigation, you see an error message like the one below with the message: Cannot start nav...

At each pickup location, you may be picking up one or more riders. For each rider, follow the steps in the app to con...

Some riders have specific instructions for pickup or drop-off at specific locations. For example, some students may b...

CareDrivers are required to complete the in-app verification process at pickup. Some schools and other facilities may...

You may need to reference the Trip ID for a ride when completing various forms or when communicating with HopSkipDriv...

During a ride, you may receive a message like the ones below:Is everything OK? It looks like your vehicle is stopped....

During a ride, you may receive a message like the one below:We’ve detected an issue with your location tracking. When...

During a ride, you may receive a text message and push notification with the message below:HopSkipDrive: Don't forget...

While performing a ride, you may receive a message like the one below:HopSkipDrive: Did you pick up your Rider(s)? Do...

As you arrive at a pickup or drop-off while performing a ride, you may see a message like the one below after tapping...

When you reach the pickup or drop-off location during a ride, tap I've arrived to begin the pickup or drop-off proces...

While driving to pickup, you may receive a message like the one below:HopSkipDrive: It looks like you tapped I've Arr...

Many riders have consistent schedules and regularly need rides to the same locations at the same times. For CareDrive...