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  2. I'm a CareDriver or Rider Assistant
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During the Ride

  • The Verification Process at Pickup

    18 votes 18

    To ensure that CareDrivers and riders are safe, it is important to follow all the verification steps on every ride. A...

    1. I'm a CareDriver or Rider Assistant
    2. Rides
    3. During the Ride
  • Can I Check in for my Next Ride During my Current Ride?

    1 vote 1

    No, while you are on a ride you cannot check in for another ride. When you have claimed back-to-back rides, you will ...

    1. I'm a CareDriver or Rider Assistant
    2. Rides
    3. During the Ride
  • Dropping Off a Rider Who Must Be Met

    261 votes 261

    Please watch this video to familiarize yourself with the Must Be Met protocols.   Some rider...

    1. I'm a CareDriver or Rider Assistant
    2. Rides
    3. During the Ride
  • Contacting Support for CareDrivers

    17 votes 17

    For questions about a ride in progress, call 844-HOP-SKIP(844-467-7547) Option 1 Safe Ride Support is available for ...

    1. I'm a CareDriver or Rider Assistant
    2. Rides
    3. During the Ride
  • Rider Assistant Rides for CareDrivers

    14 votes 14

    As you review available rides, you'll see some rides with a Rider Assistant tag. You do not need an Advanced Qualific...

    1. I'm a CareDriver or Rider Assistant
    2. Rides
    3. During the Ride
  • How Can I Give Feedback?

    1 vote 1

    We welcome your feedback!  If you have feedback about a specific ride or rider, please email driversupport@hopskipdri...

    1. I'm a CareDriver or Rider Assistant
    2. Rides
    3. During the Ride
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