During the Ride

This is Step 3 of the Ride Process. For previous steps, click here. When it's time to get in your car and drive to p...

When you have successfully picked up all riders, it's time to drive to drop-off. Driving to drop-off is very similar ...

Once you have arrived at the drop-off location you are ready to drop off your rider(s). If you are driving more than ...

In this article Completing the daily safety check Car Seat Check Ride Recording: In-App check What happens when I rep...

To ensure that CareDrivers and riders are safe, it is important to follow all the verification steps on every ride. A...

No, while you are on a ride you cannot check in for another ride. When you have claimed back-to-back rides, you will ...

Please watch this video to familiarize yourself with the Must Be Met protocols.   Some rider...

For questions about a ride in progress, call844-HOP-SKIP(844-467-7547)Option 1 Safe Ride Support is available for in-...

As you review available rides, you'll see some rides with a Rider Assistant tag. You do not need an Advanced Qualific...

We welcome your feedback!  If you have feedback about a specific ride or rider, please email driversupport@hopskipdri...