Riders & Locations

In this article About In-App Recording rides How to enable In-App Recording for a rider Scheduling In-App Recording ...

While on a ride, Riders are expected to follow the behavior guidelines listed in our community guidelines. You can re...

In this article Understanding Find and Replace How to Schedule an Address Change with Find and Replace How to Tell a ...

The Must Be Met at drop-off requirement is assigned at the location level. If a rider no longer needs to be met at a ...

Rider Services are additional options available to meet your riders' more complex needs, such as wheelchair-accessibl...

In this article About Rider Assistant rides How to enable Rider Assistant rides for a rider Scheduling Rider Assista...

Rider Aides are district-provided adult aides who ride along with riders who need additional support. This article ex...

Setting a precise pickup or drop-off location allows you to specify exactly where a Rider should be picked up or drop...

Authorized Individual groups are a way to designate which people may meet the rider at drop-off when the rider has a ...

Many rides take a rider to or from a regular destination, such as the school they attend. To save time, you can desig...

Effective location instructions are essential to having a successful ride experience. These instructions specify impo...

Marking pickup and drop-off locations at school sites can help CareDrivers and riders find one another efficiently. Y...

Many rides start with a pickup from the rider's home or residence. To save time, you can designate that address as th...

Keep the following guidelines in mind when assessing whether a rider is a good fit for transportation through HopSkip...

Setting up a rider profile for each passenger you’ll be scheduling rides for is a key first step to efficiently using...

Understanding locations in RideIQWhen you create a location in RideIQ, you create a saved address with a descriptive ...

In this article About Car Seat rides Car seat eligibility How to enable Car Seat rides for a rider Scheduling Car Se...

In this article About Safe Ride InSight rides How to enable Safe Ride InSight for a rider Scheduling Safe Ride InSig...

Including a photo in each Rider's profile is a simple way to improve efficiency at pickup. When you include a photo, ...

When creating a Rider profile, you are asked to choose a category. Use Rider categories to filter Reports to see data...

Adding a phone number to a Rider's profile is optional, but when it is appropriate for the Rider it can help ensure t...

Symptoms: When adding a Contact to a Rider profile, the new contact replaces an existing contact rather than being ad...

Rider notes are a place to include any information that CareDrivers will find useful when driving a rider. CareDriver...

When creating a new Rider, you may see a warning that you are creating a duplicate Rider, as shown below.This warning...

To make changes to a rider's profile, select the desired rider on the Riders page.You can: Edit basic profile info Ed...

Deactivated Riders can be reactivated at any time, allowing you to schedule rides for them once again without having ...

To remove a Rider from your organization's account, you can deactivate the Rider. When you deactivate a Rider, they a...

When you enter an address to be used as a pickup or drop-off location, RideIQ uses the default location provided by G...

There are two options for deleting a location: Deleting a location from a Rider's profile: this change applies onl...

On the Rider Profile page, you'll see a list of Locations that are assigned to the Rider. These can include the Rider...