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Rider Aides

Taylor F
Updated

Rider Aides are district-provided adult aides who ride along with riders who need additional support. This article explains how to manage Rider Aides in RideIQ.

   Note: HopSkipDrive also offers the option to add a Rider Assistant to rides for an additional fee. Unlike Rider Aides, Rider Assistants are provided by HopSkipDrive via a CarePartnerTM organization. Learn more about Rider Assistants here. 


In this article

How to set up a Rider Aide profile in RideIQ

Create a Rider Aide just as you would create any other rider in RideIQ, with the following differences:

  • In Aide Status, select This rider is an Aide. 

    a checkbox labeled "This rider is an Aide". The box is checked. To the right, there is a text description explaining that the aide flag should be set when the rider is not a student or the primary passenger and is only on the ride to accompany the primary passenger(s). When the aide is the last remaining rider on the ride, RideIQ will automatically cancel the ride.

  • If the aide for a specific rider will change regularly, name the Rider Aide profile Aide for [rider name]. If the rider will have the same aide consistently, you may use the aide's name and contact information.

  • In the Caregiver section, enter the name and contact information for someone who will be able to help the CareDriver locate and communicate with the Rider Aide. This can be the aide themselves or a district or school site contact person if the aide will change regularly.

Rider Aides can be identified by the This rider is an Aide tag on their profile. 

 

How to add a Rider Aide to a Ride Series

Once you have created a profile for a Rider Aide, you can add them to new or existing rides like any other rider. Learn more here: Adding a rider to a ride or Ride Series.

A pickup route with two passengers: Alessia Lewis, 11 years old, and an Aide for Alessia Lewis, 34 years old.

Rider Aides and ride cancellations

When a rider is designated as an aide, special cancellation functionality applies:

  • When a rider is removed before the ride leaving the aide as the only rider, the ride will automatically be canceled.
  • If a rider is marked as a no-show while the ride is in progress, leaving the aide as the only rider, the ride will not be canceled. This ensures that the Rider Aide is not stranded.
  • If a rider is paused, leaving an aide as the only active rider, the Ride Series will be paused. When the Ride Series is resumed the aide will still be included.

Learn more