Effective location instructions are essential for a successful ride experience. These instructions specify important information about the pickup and drop-off locations for the CareDriver, such as which pickup line to wait in or where to meet the rider upon arrival.
We recommend including information about:
- Routines at pickup and drop-off. Do riders need to be checked in or out with an adult? Are there other procedures to follow?
- Any additional information that may help a CareDriver, such as signage to look for or recommendations about where to park.
Note: to guide CareDrivers to the precise pickup or drop-off location, you can set a precise pin. We recommend this option for large campuses or locations that may not be obvious. Learn more about how to set a precise pin in this article.
How CareDrivers see pickup and drop-off instructions
Pickup and drop-off instructions are shown in the CareDriver app throughout the ride. They can review instructions before they begin driving and again when they arrive at the pickup or drop-off location.
How to edit pickup and drop-off instructions
You can edit pickup and drop-off instructions from the Locations page or on the fly while creating or editing a ride. When you edit pickup and drop-off instructions for a location, those changes affect every ride using the location. To learn how to set rider-specific instructions for a location, see this article.
Edit instructions from the Locations page:
Follow the steps below to edit pickup and drop-off instructions for a location on the Locations page:
- Select the desired location, then click Edit.
- Under Instructions for all riders, make the desired changes. Click Save to confirm the changes.
Edit instructions when creating a ride:
Follow the steps below to edit pickup and drop-off instructions on the fly while scheduling a ride.
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Next to the location, click Show, then click Edit.
- Make the desired changes, then click Save. Keep in mind that these changes will apply to all rides using the location.