Every HopSkipDrive ride runs on CareEngine, the technology that connects your district, schools, families, riders and CareDrivers so everyone has the right information at the right time. This checklist walks through the CareEngine tools involved in a launch — like RideIQ and the Daily Queue — to ensure all necessary preparations are in place for your riders' first scheduled ride. Review this checklist to guarantee a smooth and efficient experience.
Rider profile setup
- Do all of your riders have profiles in RideIQ?
Tip: Even if rides aren't needed immediately, it is beneficial to have rider profiles ready in case transportation is needed on short notice.
Admin and Trip Organizer access
- Have you sent RideIQ invitations to all your Admin users and Trip Organizers?
- Have all new users explored RideIQ to familiarize themselves with the platform? See RideIQ video overview.
Caregiver awareness and training
- Are the riders’ caregivers aware of the pickup and drop-off process, how to use the HopSkipDrive app, and ride notifications?
Onsite staff training
- Are staff onsite aware of how the pickup and drop-off process works?
Daily Queue access for schools
- For districts and charter networks: have you shared Daily Queue access with onsite staff at each school location?
- Do onsite staff understand how to effectively use the Daily Queue?
Clear location and rider notes
- Are the location notes and rider requirements clear, concise, and accurate?
- Have you added precise location pins where necessary?
Marking pickup and drop-off locations
- Do you have a system for marking pickup and drop-off locations to make them easy to find for CareDrivers?
Preparation for riders who must be met
- Is a staff member ready to meet riders who must be met at morning drop-off?
- Are caregivers of riders who must be met aware that they will need to be available to meet their rider at drop-off?
Managing chronic absenteeism
- For chronic absenteeism concerns, have you enabled the Daily Absent Ride email for all relevant recipients?