If you did not receive an expected email such as a password reset, signup confirmation, or report notification, try the following troubleshooting steps:
- Check your spam folder.
- Contact your organization's IT team to whitelist the following mailed-by domain:
http://em512.hopskipdrive.com/.
The most frequent reason emails are not received is because they have been blocked by a firewall. Whitelisting the domain will resolve this issue.