As a Rider Assistant, you are responsible for sitting in the back seat with the rider and supporting them throughout the ride. You can find information about the rider's specific needs and preferences in the app. Reviewing this information before the ride starts is important for a successful ride.
How to find information about rider needs
Rider details are available after you claim a ride.
In the My Rides section, tap the ride to open the Ride Details page.
Scroll down to see rider details. Key rider needs will be highlighted. Tap Review more rider details to see all notes related to the rider, including information about pickup and drop-off.