As a Rider Assistant, you’ll meet the CareDriver at a designated location and pick up the rider together in the CareDriver’s vehicle. During the ride, you’ll sit in the back seat with the rider. At the end of the ride you’ll be returned to the place you met the CareDriver.
Meeting the CareDriver
After you check in for your upcoming ride, review the ride details for the location and time where you will meet the CareDriver.
Enter the address in the navigation app of your choice to plan when you should leave to meet the CareDriver. We recommend arriving a few minutes early to ensure you’re able to meet the CareDriver promptly. Drive to the pickup location to meet the CareDriver.
Once you’re at the ride location, park your car and wait for the CareDriver. Check the ride tracking page in your app for information about the CareDriver’s vehicle, their name, and their picture.
Use the map to view the CareDriver's current location. The CareDriver will have your name and picture as well, to help you find each other.
Once you have located the CareDriver, you’ll drive to pick up the rider in their vehicle.
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Having trouble finding the CareDriver? If the ride tracking page shows that the CareDriver has arrived at pickup but you can’t find each other, tap Contact to call the CareDriver. |
Picking up the rider
When you arrive at pickup, the CareDriver will confirm the rider’s identity using a secret code word and the rider’s birth date. Greet the rider and sit in the back seat with them. Please ensure you follow HopSkipDrive’s physical contact policies when assisting the rider.
During the ride
During the ride, your role is to support the rider as needed. This can include:
- Engaging child safety locks once the rider is inside the car.
- Reinforcing positive behavior during the ride.
You can also reference the rider notes, which may have more information about the rider’s needs and preferences.
Rider drop-off and returning to your vehicle
When you arrive at the rider’s destination, the CareDriver will drop off the rider, following any instructions listed in the CareDriver app. After drop-off is complete, the CareDriver will drive you back to your vehicle.
Completing the ride
Once the CareDriver drops you off at your vehicle, your ride is complete. You do not need to take any steps in your app to complete the ride.