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  • California CareDrivers: Renewing your Medical Exam and TB Assessment

    All California CareDrivers must regularly complete a Tuberculosis (TB) assessment and medical exam. You may complete ...

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    3. Documents
  • Bakersfield CareDrivers: Medical Exam, TB Assessment, and Drug Test

    These instructions apply only to hopeful CareDrivers applying to drive in Bakersfield, California. If you are applyin...

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  • Uploading Documents for Certification

    1 vote 1

       Are you already a certified CareDriver? Learn more about keeping your documents up to date here. HopSkipDrive requ...

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    2. Profile and Account
    3. Documents
  • Updating Documents

    -4 votes -4

    HopSkipDrive policy and state law require CareDrivers to ensure that their required documents are up to date and that...

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    2. Profile and Account
    3. Documents
  • CANS-PA only

    At HopSkipDrive, safety is always our number one concern. One of the requirements of the platform and our school part...

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    2. Profile and Account
    3. Documents
  • Santa Clara County Covid-19 Vaccine Booster Requirement

    As of March 7, 2022, Santa Clara County requires individuals in higher-risk settings to be fully vaccinated against C...

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  • How to Update Your CareDriver Profile Photo

    Your CareDriver profile photo is your first introduction to caregivers, Ride Organizers, and Riders. A clear, friendl...

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  • Cannot Process Photo Error When Uploading Documents

    When applying to be a CareDriver, you can upload documents by taking a photo on your phone and uploading it using the...

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    2. Profile and Account
    3. Documents
  • Access Your Fingerprint Report (Seattle)

    Follow the steps below to access your fingerprint report and submit them to HopSkipDrive. In order to download a PDF ...

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  • What Documents Does HopSkipDrive Need From Me?

    At a minimum, HopSkipDrive requires you to submit the following documents to be a certified CareDriver: A valid drive...

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    3. Documents
  • Colorado CareDrivers: Medical Exam

    -1 votes -1

    All Colorado CareDrivers must pass a Transportation Network Company (TNC) medical exam. If you have passed a  TNC med...

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    2. Profile and Account
    3. Documents
  • Why is HopSkipDrive Asking for my Social Security Number?

    HopSkipDrive requires CareDrivers to add a Social Security number to their CareDriver profiles. Below you will find a...

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    2. Profile and Account
    3. Documents
  • Account Deactivation Appeal Process

    -1 votes -1

    When your CareDriver account is deactivated and you lose access to the HopSkipDrive platform, you will receive an ema...

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    3. Documents
  • Spokane Vehicle Inspection Locations

    All Spokane CareDrivers must get their annual vehicle inspection conducted at an ASE Certified mechanic. Below is a l...

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  • Driver's License Requirements

    All CareDrivers are required to upload proof of a valid driver's license as part of the CareDriver certification proc...

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    3. Documents
  • Missing Information Error Message When Uploading Documents

    -1 votes -1

    When applying to be a CareDriver, you can upload the required documents directly in the CareDriver app. When you uplo...

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  • Out of State License Error When Uploading Documents

    When applying to be a CareDriver, you can upload documents by taking a picture on your phone and uploading them using...

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    3. Documents
  • CareDriver Video Screening Troubleshooting Steps

    17 votes 17

    As part of the certification process, CareDrivers are asked to record and submit a video screening. You can learn mor...

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  • How to Record Your CareDriver Video Screening

    8 votes 8

    As part of the CareDriver certification process, hopeful CareDrivers are asked to submit a recorded video screening. ...

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  • CPR & First Aid Certification

    7 votes 7

    In Denver, Colorado Springs, and Virginia, a CPR & First Aid certification is required to be certified as a CareDrive...

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  • California Sexual Assault and Harassment Prevention (CA SAHP) Training

    11 votes 11

    As part of its efforts to ensure safety and prevent harassment and discrimination, the California Public Utilities Co...

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  • Tuberculosis (TB) Screening Requirement

    In some areas, a screening for tuberculosis is required to complete rides on the HopSkipDrive platform. TB screenings...

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    2. Profile and Account
    3. Documents
  • Arizona IVP Card

    CareDrivers in Arizona must maintain a current Arizona IVP (Identity Verified Print) card. The IVP card is issued by ...

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  • Clark County Business License

    CareDrivers in Las Vegas are required to maintain a current Clark County Business License. Applying for a Clark Count...

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  • Nevada State Business License

    CareDrivers in Nevada are required to maintain a current Nevada State Business license. Applying for a Nevada State B...

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  • Seattle For-Hire Permits and Decals

    All CareDrivers driving in the Seattle metro area must have a for-hire permit and green vehicle endorsement decal iss...

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    3. Documents
  • Can I Upload New Documents Before My Old Document Expires?

    Yes, we recommend uploading your new valid documents as soon as they are available to you. 30 days before a document ...

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  • Will I Be Credited for Onboarding Costs if I Move?

    If you are a CareDriver who moves to a new area and continues to drive with HopSkipDrive, there may be costs associat...

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  • Tips For Uploading Documents

    In this article: General Tips Taking a Picture with Your Phone Taking a Screenshot When you apply to drive with HopSk...

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  • Checking the Status of Your Documents

    If you have recently uploaded an up-to-date document, you can check the status of the document in the app.  In the Ac...

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