A Rider Assistant is an additional adult who rides in the back seat of the car during a HopSkipDrive ride. The Rider ...
Profile and Account
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Settings
- Updating your Address in the CareDriver App
- How Can I Change the Gender Identifier in My CareDriver Profile?
- How Long Will it Take for my Account to be Recertified?
- How Do I Update My Email Address?
- Request to Know and Request to Delete
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Perks
- CareDriver Trends
- Avibra
- Can I Order Additional HopSkipDrive Gear?
- What are the Rewards Periods?
- How is My Average Trends Rating Calculated for CareDriver Rewards?
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Advanced Qualifications
- Kentwood Advanced Qualification
- The Academy 20 Advanced Qualification
- The Texas Education Freedom Accounts (TEFA) Advanced Qualification
- Oklahoma City Fingerprint Compliance Advanced Qualification
- Ride Recording: In-App Phone Mounts
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Vehicle
- Can I Add More Than One Car to my Profile?
- Can I Share a Vehicle With My Spouse?
- Seattle Vehicle Inspections
- Can I Keep Driving with HopSkipDrive If My Car Is More Than 15 Years Old?
- Do I Need a Vehicle Inspection for a Brand New Vehicle?
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Documents
- California CareDrivers: Renewing your Medical Exam and TB Assessment
- Bakersfield CareDrivers: Medical Exam, TB Assessment, and Drug Test
- Completing Random Drug and Alcohol Testing
- Uploading Documents for Certification
- Updating Documents
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To update the phone number associated with your CareDriver account, follow the steps below:In the CareDriver app, tap...
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If you're unable to log in to the CareDriver app, follow the instructions below to reset your password:Open the CareD...
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Many rides on the HopSkipDrive platform require one or two booster seats. If you do not have approved booster seats o...
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The Waybill: Digital ID is a digital ID badge that can be used to confirm your identity and the details of your ride....
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The CareDriver profile contains key information about each CareDriver. Some limited information is shared with riders...
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If you're moving to a new city where HopSkipDrive operates, you may continue driving with HopSkipDrive. In order to d...
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If you are waiting to be recertified as a CareDriver, please check your email to see if we have reached out for any a...
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In addition to the HopSkipDrive company page on Facebook, we have dedicated HopSkipDrive Facebook Lounge groups by st...