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  2. I'm a CareDriver
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Settings

  • Updating your Address in the CareDriver App

    1 vote 1

    You can update your mailing address by submitting the form in the HopSkipDrive app. About changing your addressThere ...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • How Can I Change the Gender Identifier in My CareDriver Profile?

    If you'd like to update your CareDriver profile, contact support at driversupport@hopskipdrive.com.When setting up yo...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • How Long Will it Take for my Account to be Recertified?

    1 vote 1

    If your CareDriver account has been paused, refer to the CareDriver app for information about what to do to recertify...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • How Do I Update My Email Address?

    To update the email associated with your HopSkipDrive CareDriver account, follow these steps:In the Account section, ...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • Request to Know and Request to Delete

    The protection of your personal data is important to HopSkipDrive and we are committed to ensuring that your privacy ...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • Account Paused Due to Inactivity

    -2 votes -2

    If it has been six months or more since you last claimed a ride in the CareDriver app, your account is automatically ...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • How Do I Recertify my Paused Account?

    -3 votes -3

    When your CareDriver account is paused, you cannot claim or complete rides with HopSkipDrive. When you open the CareD...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • Will my Account Be Paused if I Don't Claim Any Rides Over the Summer?

    No, not claiming any rides during the summer months will not result in your account being suspended or paused. CareDr...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • Navigation Settings

    Adjust the navigation settings as desired to create your preferred experience. To access navigation settings, open th...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • I Am Not Receiving Text Messages from HopSkipDrive

    As a CareDriver, you will receive text messages with information about ride changes and cancellations, as well as tex...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • Manage Notification Settings

    As a CareDriver, you can manage which notifications you receive depending on your needs. While you will always receiv...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • Stop HopSkipDrive Text Messages

    Certain text messages and notifications from HopSkipDrive are a required part of providing rides through the platform...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings

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