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  2. I'm a CareDriver
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Settings

  • How Can I Change the Gender Identifier in My CareDriver Profile?

    If you'd like to update your CareDriver profile, contact support at driversupport@hopskipdrive.com.When setting up yo...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • How Long Will it Take for my Account to be Recertified?

    If your CareDriver account has been paused, refer to the CareDriver app for information about what to do to recertify...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • How Do I Update My Email Address?

    To update the email associated with your HopSkipDrive CareDriver account, follow these steps: Open the side menu and ...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • Request to Know and Request to Delete

    The protection of your personal data is important to HopSkipDrive and we are committed to ensuring that your privacy ...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • Account Paused Due to Inactivity

    If it has been six months or more since you last claimed a ride in the CareDriver app, your account is automatically ...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • How Do I Recertify my Paused Account?

    When your CareDriver account is paused, you cannot claim or complete rides with HopSkipDrive. When you open the CareD...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • Will my Account Be Paused if I Don't Claim Any Rides Over the Summer?

    No, not claiming any rides during the summer months will not result in your account being suspended or paused. CareDr...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • Navigation Settings

    Adjust the navigation settings as desired to create your preferred experience. To access navigation settings, open yo...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • I Am Not Receiving Text Messages from HopSkipDrive

    As a CareDriver, you will receive text messages with information about ride changes and cancellations, as well as tex...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • Manage Notification Settings

    As a CareDriver, you can manage which notifications you receive depending on your needs. While you will always receiv...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
  • Stop HopSkipDrive Text Messages

    Certain text messages and notifications from HopSkipDrive are a required part of providing rides through the platform...

    1. I'm a CareDriver
    2. Profile and Account
    3. Settings
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