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  2. I'm a CareDriver or Rider Assistant
  3. Profile and Account
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Settings

  • Updating your Address in the CareDriver App

    1 vote 1

    You can update your mailing address by submitting the form in the HopSkipDrive app. About changing your addressThere ...

    1. I'm a CareDriver or Rider Assistant
    2. Profile and Account
    3. Settings
  • How Can I Change the Gender Identifier in My CareDriver Profile?

    If you'd like to update your CareDriver profile, contact support at driversupport@hopskipdrive.com.When setting up yo...

    1. I'm a CareDriver or Rider Assistant
    2. Profile and Account
    3. Settings
  • How Long Will it Take for my Account to be Recertified?

    If your CareDriver account has been paused, refer to the CareDriver app for information about what to do to recertify...

    1. I'm a CareDriver or Rider Assistant
    2. Profile and Account
    3. Settings
  • How Do I Update My Email Address?

    To update the email associated with your HopSkipDrive CareDriver account, follow these steps:In the Account section, ...

    1. I'm a CareDriver or Rider Assistant
    2. Profile and Account
    3. Settings
  • Request to Know and Request to Delete

    1 vote 1

    The protection of your personal data is important to HopSkipDrive and we are committed to ensuring that your privacy ...

    1. I'm a CareDriver or Rider Assistant
    2. Profile and Account
    3. Settings
  • Account Paused Due to Inactivity

    -7 votes -7

    If it has been six months or more since you last claimed a ride in the CareDriver app, your account is automatically ...

    1. I'm a CareDriver or Rider Assistant
    2. Profile and Account
    3. Settings
  • How Do I Recertify my Paused Account?

    -16 votes -16

    When your CareDriver account is paused, you cannot claim or complete rides with HopSkipDrive. When you open the CareD...

    1. I'm a CareDriver or Rider Assistant
    2. Profile and Account
    3. Settings
  • Will my Account Be Paused if I Don't Claim Any Rides Over the Summer?

    3 votes 3

    No, not claiming any rides during the summer months will not result in your account being suspended or paused. CareDr...

    1. I'm a CareDriver or Rider Assistant
    2. Profile and Account
    3. Settings
  • Navigation Settings

    Adjust the navigation settings as desired to create your preferred experience. To access navigation settings, open th...

    1. I'm a CareDriver or Rider Assistant
    2. Profile and Account
    3. Settings
  • I Am Not Receiving Text Messages from HopSkipDrive

    -2 votes -2

    As a CareDriver, you will receive text messages with information about ride changes and cancellations, as well as tex...

    1. I'm a CareDriver or Rider Assistant
    2. Profile and Account
    3. Settings
  • Manage Notification Settings

    -1 votes -1

    As a CareDriver, you can manage which notifications you receive depending on your needs. While you will always receiv...

    1. I'm a CareDriver or Rider Assistant
    2. Profile and Account
    3. Settings
  • Stop HopSkipDrive Text Messages

    Certain text messages and notifications from HopSkipDrive are a required part of providing rides through the platform...

    1. I'm a CareDriver or Rider Assistant
    2. Profile and Account
    3. Settings

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