The Daily Queue allows you to see information for all HopSkipDrive transportation to or from your location(s). You can access the Daily Queue on a desktop computer or mobile device.
In this article
- Setting up your account
- Navigating the Daily Queue
- Rides in progress: Inbound and Outbound
- Completed rides
- Canceled rides
- Printing a copy of the Daily Queue
- Contacting a CareDriver
Setting up your account
You will receive an email invitation to join HopSkipDrive. Click Accept invite to get started setting up your account.
Enter your name, title, and set a secure password.
At the bottom of the screen, you'll see your assigned location(s). The Daily Queue will show you rides going to or from the location(s) shown. If you need to see rides for a different location, contact the person who shared Daily Queue location with you (listed in the email).
Pending access
After setting up your account, you may see a message that your account is pending approval. For security reasons, all new Daily Queue users must be approved by a user with Admin or Trip Organizer-Full Access permissions. When you create your account an appropriate user will automatically be notified. You will receive an email when your account is approved and activated.
Navigating the Daily Queue
Rides in the Daily Queue are listed on four tabs: Inbound, Outbound, Completed, and Canceled. Click the desired tab to find the rides you're looking for, then select the Date and location you want to see rides for.
Rides in progress: Inbound and Outbound
The Inbound and Outbound tabs show all rides that are currently in progress for the selected date and location. You'll see the following information for each ride:
| Status | Statuses are based on the most recent location data HopSkipDrive has received for the ride. Statuses update in real time as the ride progresses.
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| Riders | This column shows all riders scheduled for the ride.
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| Scheduled Arrival / Scheduled Completion | For inbound rides, this is the time the CareDriver was scheduled to arrive at your location. For outbound rides, this is the time the CareDriver is scheduled to complete the last drop-off on the ride. Use this in combination with the estimated times to understand ride status. |
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| Estimated Arrival / Estimated Completion | For inbound rides, this is the CareDriver's estimated arrival time at your location. For outbound rides, this is the estimated time the last drop-off will be completed. Use this in combination with the scheduled time to understand ride status. |
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| Vehicle, Color, CareDriver, License Plate | These columns show key information about the CareDriver for the ride and their vehicle. Click the eye icon to see a picture of the CareDriver's vehicle. Vehicle pictures are also included when you print a copy of the Daily Queue. Click the phone icon to show a phone number you can use to contact the CareDriver during the ride. |
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| Services | This column shows any Rider Services enabled for a rider on the ride. Riders may have the following services:
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Completed rides
Use the Completed tab to review rides that were successfully completed for at least one rider for the selected date and location. This list will include rides where one or more riders were removed. You can view the following information for completed rides:
| Status | All rides on this tab will have a status of Completed. | ||||||||
| Riders | This column shows all riders scheduled for the ride.
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| Scheduled completion | This is the time the last drop-off was scheduled to be completed. | ||||||||
| Completed at | This is the time the last drop-off actually occurred based on the time the CareDriver recorded the drop-off in their app. | ||||||||
| Vehicle, Color, CareDriver, License Plate | These columns show key information about the CareDriver for the ride and their vehicle. Click the eye icon to see a picture of the CareDriver's vehicle. Vehicle pictures are also included when you print a copy of the Daily Queue. | ||||||||
| Services | This column shows any Rider Services enabled for a rider on the ride. Riders may have the following services:
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Canceled rides
Use the Canceled tab to view information about rides that were canceled. A ride may be canceled by:
- A Ride Organizer in your organization. This is done using RideIQ and is usually because the ride is not needed.
- A rider's caregiver. This is done using the Caregiver app or by calling HopSkipDrive support, usually because the rider is home sick or otherwise does not need transportation for the day.
- The CareDriver. If the rider is not at pickup, the CareDriver must follow a protocol to ensure they have done everything possible to find the rider and that they have waited a set amount of time. After following the protocol, the CareDriver can indicate that the rider was a no-show, canceling the ride if there are no additional riders.
You can see the following information about canceled rides:
| Status | All rides on this tab will have a status of canceled. | ||||||||
| Riders | This column shows all Riders scheduled for the ride.
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| Start time | The time the CareDriver was scheduled to start the ride. | ||||||||
| Cancellation Reason | Learn more about what each cancellation reason means in this article. | ||||||||
| Canceled at | This column shows the time and date the ride was canceled. |
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| Services | This column shows any Rider Services enabled for a rider on the ride. Riders may have the following services:
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Printing a copy of the Daily Queue
You can print a paper copy of the Daily Queue for staff to use at pickup and drop-off. To print, select the tab you want to print, then click Print to generate a printable PDF.
Contacting a CareDriver
If you need to call or text a CareDriver during a ride, you can access a masked phone number from the Daily Queue that will connect you directly.
To show a contact phone number, click the phone icon in the CareDriver column.
When viewing the Daily Queue on a mobile device, tap the desired ride, then tap Call driver.
The number you see in RideIQ is a masked phone number that can only be used to contact that CareDrive during the specific selected ride. The number you call from will also be masked for privacy. Where supported by the carrier, the CareDriver's caller ID will display HopSkipDrive when you call.