I schedule rides for my rider
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Getting started
- How Far Will You Drive my Child?
- Who Can Use HopSkipDrive?
- Do You Fingerprint CareDrivers?
- Will HopSkipDrive Transport Individuals with Disabilities?
- Will I Have a Consistent Driver?
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Payment and pricing
- What is Peak Pricing?
- What is a Wait Fee?
- How do I refer friends?
- How can I tell if I have a ride credit?
- What is a Booking Fee?
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Scheduling rides
- What do I do if I accidentally canceled a ride?
- How Do I Edit My Saved Locations?
- How Can I Edit the Time of a Scheduled Ride?
- Can I Copy a Past Ride?
- How Do I Schedule a Ride With More Than One Stop?
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Safety and policies
- Can I block a CareDriver?
- What Are CareDrivers Instructed to Do if a Rider Misbehaves or Gets Sick?
- What If There is an Accident?
- Is HopSkipDrive Insured?
- What happens if my rider damages or soils a CareDriver's car?
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Monitoring rides
- How Can I Tell if My Ride Has Been Claimed?
- The App Will Not Load
- Can a Rider Set Up an Account and Manage Their Own Rides?
- Why Did the CareDriver Unclaim my Ride?
- Error When Texting CareDriver: This Ride is No Longer Active
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Profile and account
- Adding or Editing a Rider Phone Number
- How Do I Update my Credit Card Information?
- How Do I Tell My School About HopSkipDrive?
- How Can I Update my Home Address?
- Can I Apply to be a CareDriver?