To better serve our users, a Peak Hour Fee applies to all rides where the pick-up time occurs during the peak hours of 6:30 a.m. to 8:29 a.m. and 2:30 p.m. to 4:29 p.m.
These are the peak times when so many Ride Organizers are requesting rides that there are often not enough CareDrivers to meet the demand.
This Peak Hour Fee helps HopSkipDrive to ensure that there is a sufficient supply of CareDrivers to meet the needs of Ride Organizers. It also allows HopSkipDrive to ensure that Safe Ride Support is available during these busy periods. The Peak Hour Fee charged reflects the additional costs incurred to arrange rides during high-demand times.