Safety and policies

Yes, it is possible to block a CareDriver so they will not longer be able to claim rides for your rider. Please conta...

CareDrivers are instructed to pull over if they feel that the events taking place in the car need their immediate and...

In the case of an accident, CareDrivers are instructed to pull to the side of the road and call the authorities, emer...

Yes. In fact, our coverage exceeds regulatory requirements. We have unique insurance specifically designed for drivin...

Per our Terms of Use, if your rider damages a CareDriver’s car, Ride Organizers will be responsible for the cleaning ...

For safety reasons, CareDrivers are not allowed to make any unscheduled stops during a ride. We recommend riders use ...

All HopSkipDrive CareDrivers are required by law to accommodate service animals.A CareDriver may ask two questions to...

For safety reasons, CareDrivers can only drive scheduled riders listed in the HopSkipDrive app. No additional passeng...

When you set up an account for your rider, HopSkipDrive will ask for certain identifying information. This informatio...

All platform users are expected to follow HopSkipDrive Community Guidelines when accessing or using the HopSkipDrive ...

When there is inclement weather that creates unsafe driving conditions, HopSkipDrive may declare a snow day and cance...

HopSkipDrive monitors CareDriver driving behavior, including cell phone usage. HopSkipDrive has a zero-tolerance poli...

At HopSkipDrive, safety is everything, and that extends to the security of your data. We're proud to have achieved a ...

We recommend using 100 miles as a general guideline when thinking about the maximum distance for your rides. There is...

HopSkipDrive Community Guidelines were developed with CareDrivers and riders in mind and help ensure a safe, smart, a...

HopSkipDrive is not able to facilitate a meeting with the CareDriver before the ride.When a CareDriver is matched wit...

We believe that the back seat is the safest place for all riders, regardless of age or height. However, if your rider...

Note: this feature is currently available in select areas only. Riders with a phone number on their profiles have acc...

 Riders must be able to adhere to the HopSkipDrive Community Guidelines, which require that riders: Be a minimum of 6...

HopSkipDrive can help you get your riders where they need to go seven days a week, except for the specific holidays l...

If a rider left a personal item in a vehicle, please contact HopSkipDrive at support@hopskipdrive.com or (844) 467-75...

HopSkipDrive does not provide car seats, but we are able to support rides that require a car seat if the rider is acc...

Below you will find information about how to submit a complaint to HopSkipDrive directly or to the relevant state age...

We have a Safe Ride Specialist available at all times that a child is in transit. If a caregiver has any concerns or ...

To ensure the safety and comfort of Riders and CareDriver, we ask Riders to follow these behavior guidelines while on...

The code word is one of the ways we keep Riders safe. When the CareDriver arrives, they will say code word to your ri...

If you have questions or concerns, you can reach HopSkipDrive support by phone or email:Phone: 844-HOP-SKIP (844-467-...