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  2. I'm a caregiver for a rider
  3. I schedule rides for my rider
  4. Scheduling rides

Scheduling rides

  • What do I do if I accidentally canceled a ride?

    If you schedule and manage rides for your rider and canceled a ride unintentionally, you can schedule a replacement r...

    1. I'm a caregiver for a rider
    2. I schedule rides for my rider
    3. Scheduling rides
  • How Do I Edit My Saved Locations?

    Once you have created and saved a location in the HopSkipDrive app, you can edit the Nickname and Pickup Notes. You c...

    1. I'm a caregiver for a rider
    2. I schedule rides for my rider
    3. Scheduling rides
  • How Can I Edit the Time of a Scheduled Ride?

    Note: This article is for Caregivers who monitor rides scheduled by a school district or other organization. If you ...

    1. I'm a caregiver for a rider
    2. I schedule rides for my rider
    3. Scheduling rides
  • Can I Copy a Past Ride?

    Note: This article is for Caregivers who schedule rides for their Riders. If a school district or other organizatio...

    1. I'm a caregiver for a rider
    2. I schedule rides for my rider
    3. Scheduling rides
  • How Do I Schedule a Ride With More Than One Stop?

    You can schedule rides with more than one stop using the hopSkipDrive Caregiver app. However, keep in mind that all R...

    1. I'm a caregiver for a rider
    2. I schedule rides for my rider
    3. Scheduling rides
  • Add a Saved Location

    When you add a new Location to your account, the address and location notes are saved and can be added to any ride yo...

    1. I'm a caregiver for a rider
    2. I schedule rides for my rider
    3. Scheduling rides
  • How Can I Change the Pickup or Drop-Off Location for a Ride?

    If you schedule and manage rides yourself, you can edit the pickup and drop-off Locations any time up to two hours be...

    1. I'm a caregiver for a rider
    2. I schedule rides for my rider
    3. Scheduling rides
  • Can My Rider Get Text Alerts about Their Ride?

    Yes! If you'd like your Rider to receive information about their scheduled rides and the CareDriver who will be picki...

    1. I'm a caregiver for a rider
    2. I schedule rides for my rider
    3. Scheduling rides
  • How Do I Create a Ride?

    Follow the steps below to schedule a ride:  From the My Rides page, tap Schedule a ride. Select the day you want to ...

    1. I'm a caregiver for a rider
    2. I schedule rides for my rider
    3. Scheduling rides
  • Can You Accommodate my Rider Who is in a Wheelchair?

    Riders using a collapsible wheelchair or mobility device that fits in the trunk of a standard sedan can book rides th...

    1. I'm a caregiver for a rider
    2. I schedule rides for my rider
    3. Scheduling rides
  • How Do I Edit a Ride Series?

    If you need rides on a regular schedule, you can set up a Ride Series. If something changes, you may need to make edi...

    1. I'm a caregiver for a rider
    2. I schedule rides for my rider
    3. Scheduling rides
  • Editing a Ride You Have Scheduled

    If you schedule and manage rides yourself, you can edit any part of a scheduled ride up until two hours before the sc...

    1. I'm a caregiver for a rider
    2. I schedule rides for my rider
    3. Scheduling rides
  • How Do I Schedule Repeating Rides?

    If you need rides on a consistent schedule, you can set up repeating rides, called a Ride Series. In addition to allo...

    1. I'm a caregiver for a rider
    2. I schedule rides for my rider
    3. Scheduling rides
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