Once a ride is scheduled, it is released to the ride marketplace to be claimed by a CareDriver. You can check whether...
Monitoring rides
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If you are experiencing issues with the HopSkipDrive app, such as loading very slowly, not loading at all, or other p...
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No. All HopSkipDrive account users must be18 years of age or older, as outlined in our Terms of Use. Caregivers and C...
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When a ride is scheduled, it is posted to the marketplace for CareDrivers to review and claim. As independent contrac...
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When attempting to contact a CareDriver through the app, you may see the following message:Automated message: This me...
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When attempting to call a CareDriver, you may hear the following message:Unable to connect call. We are sorry, but co...
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Note: This information applies to Caregivers who schedule and manage rides for their Rider. If your Rider's rides a...
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When attempting to contact a CareDriver you may see the following message:Automated reply: Your message could not be ...
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When attempting to contact a CareDriver you may see the following message:Automated reply: The number you are using i...
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Note: The information below applies to Caregivers who schedule and manage rides themselves. If a school district or...
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Booster seats are required for all riders eight years old and younger. If your rider needs a booster seat, you can in...
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When the CareDriver is on their way to pick up your rider, you'll receive a text message with the following informati...
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We encourage CareDrivers to plan ahead and arrive promptly. As a result, the CareDriver may occasionally arrive early...
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Whether you schedule rides yourself or monitor rides scheduled by a school district or other organization, HopSkipDri...
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As a Caregiver, you receive detailed information about your rider's schedule via text message. This article lists all...
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You will be notified via text when a CareDriver is on the way to pick up your rider. You'll be able to see: A picture...
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If you need to contact the CareDriver during a ride, you can do so using the HopSkipDrive app. Note: For safety reas...
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To leave a positive or negative review about your experience with a CareDriver, use the rating feature in the HopSkip...
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If you no longer need a scheduled Ride Series, you can cancel all remaining rides in bulk. Considerations when cancel...
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You can monitor a HopSkipDrive ride from beginning to end in the HopSkipDrive app and contact the CareDriver at any ...