Payment and pricing

To better serve our users, a Peak Hour Fee applies to all rides where the pick-up time occurs during the peak hours o...

If the CareDriver has arrived at the pickup location early or on-time and the ride’s pickup is still delayed 10 minut...

Referring friends to HopSkipDrive is easy!Click on the menu in the top left corner of your app screen to view your me...

If you want to check and see how many ride credits and cash credits are saved to your HopSkipDrive account, just open...

A Booking Fee applies to every HopSkipDrive ride. It helps to cover the ongoing background checks of CareDrivers and ...

Gift cards are available on our website. You do not need to have a HopSkipDrive account in order to purchase one. The...

If you have a Flexible Spending Account (FSA) that you use for childcare expenses, you can use it to pay for HopSkipD...

To redeem a promo code, enter the code on the payment page when booking a ride, then tap Apply.If you received a prom...

When you schedule a ride, you may notice that the fare is different depending on the time of day. For example, your R...

The Americans with Disabilities Act (ADA) is a law in the United States dedicated to safeguarding the rights of indiv...

Some states require additional fees or taxes for transportation services. If your state has any extra fees or taxes, ...

With HopSkipDrive, you only pay for the rides you take. There are no membership fees to worry about! Once your child'...

When you schedule a ride using the HopSkipDrive app, you'll see an estimated fare. When you book the ride, that estim...

The credit card on file in your account will be charged once your ride is complete, usually about 4 hours after the e...

You can see an estimated fare when booking a ride in the HopSkipDrive app. Once you schedule a ride, the final cost o...

HopSkipDrive accepts major credit cards. HopSkipDrive does not accept any prepaid cards or debit cards at this time. ...

The credit card on file will be charged approximately 4 hours after a ride is complete or immediately if the ride is ...

As a caregiver, you can cancel a ride through the mobile app or by text message. However, the following cancellation ...

   Note: this information applies to caregivers who schedule and manage rides themselves. If you monitor rides sched...

CareDrivers are fully compensated for each ride they take, so it is not necessary to tip them.However, there is no ru...