Safety and Policies

When there is inclement weather that creates unsafe driving conditions, HopSkipDrive may declare a snow day and cance...

Below you'll find additional legal notices regarding the CareDriver app. HopSkipDrive Terms of Use HopSkipDrive Priva...

Food and drinks are not permitted during a ride. Because Riders may have food allergies, sensitivities, or other spec...

 HopSkipDrive Riders HopSkipDrive is a service for anyone that needs a little extra care. This means we provide rides...

Can I decline to complete the survey?Yes! However, if you decline to provide information about your COVID-19 vaccinat...

Confidentiality & PrivacyBased on certain legal requirements, you must protect riders’ confidential information creat...

Bomb threats should alway be taken seriously. The following information will guide you through the steps needed to en...

If you smell smoke or see flames coming from your vehicle while performing a ride, do the following:  Remain calm and...

If your vehicle breaks down or you have car trouble while you are performing a ride, do the following: Safely pull ov...

If you are the subject of a robbery or attempted robbery while performing a ride, follow these recommendations for yo...

All HopSkipDrive CareDrivers are required by law to accommodate service animals and make other reasonable accommodati...

Washington House Bill 2076 requires all CareDrivers in Washington to receive workers' compensation coverage starting ...

All platform users are expected to follow HopSkipDrive Community Guidelines when accessing or using the HopSkipDrive ...

Update: April 2023 Effective January 1st, 2023, all Washington CareDrivers accrue paid sick time under Washington Ho...

Click here to download relevant software licenses.

Beginning January 1, 2023, all CareDrivers except those in Washington and California will be enrolled in Occupational...

For the safety of all Users, HopSkipDrive enforces a strict no-weapons policy during rides and on any HopSkipDrive pr...

To protect the safety of all Users of the Platform, and in light of the Riders who use the HopSkipDrive Platform, Car...

To ensure platform safety, CareDrivers may not operate a vehicle when their ability to operate that vehicle is impair...

When completing rides with HopSkipDrive, always follow the requirements for booster seats indicated in the app. Boost...

Before you begin driving your first ride, you are asked to accept Terms for Google Maps navigation. This is required ...

As you complete rides through HopSkipDrive, you may contact caregivers, Ride Organizers, and even Riders using phone ...

CareDrivers are not to exceed more than 10 hours a day driving with HopSkipDrive.Learn more When Are Peak Hours for C...

Learn what to do if a rider is unwell during or before a ride.If a rider gets sick during a rideIf you believe a ride...

No individuals other than the listed CareDriver and rider(s) can accompany anyone in the vehicle. CareDrivers are not...

Call 844-HOP-SKIP (467-7547) You must report any collision that occurs during a ride to HopSkipDrive immediately. Fai...

During the winter months, inclement weather can impact rides. Be sure to follow local news for changing weather condi...

What Is Net Earnings Floor?Consistent with California Proposition 22, effective December 16, 2020, California CareDri...

This is a notice to all CareDrivers of rights available to the driver due to the WA-HB2076 law, effective January 1, ...

California Proposition 22 (“Prop 22”) requires that all California transportation network drivers, including CareDriv...