Riders who have phones or smart watches can see ride information and track their rides in real time using the Track M...
Monitoring rides
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As a caregiver, you cancel a ride using the HopSkipDrive app, or by texting HopSkipDrive.You can cancel a ride any ti...
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Riders whose rides are managed by a school district or similar organization receive a unique link to the Track My Rid...
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Yes! If you'd like your rider to receive information about their scheduled rides and the CareDriver who will be picki...
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You can monitor a HopSkipDrive ride from beginning to end in the HopSkipDrive app and contact the CareDriver at any ...
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If you monitor rides managed by a school district or other organization, please contact that organization directly ab...
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If a school district or similar organization schedules rides for your rider, you may not have permissions to cancel a...
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Yes, it is possible to block a CareDriver so they will not longer be able to claim rides for your rider. Please conta...
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To leave a positive or negative review about your experience with a CareDriver, use the rating feature in the HopSkip...
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If you need to contact the CareDriver during a ride, you can do so using the HopSkipDrive app. Note: For safety reas...
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You will be notified via text when a CareDriver is on the way to pick up your rider. You'll be able to see: A picture...
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As a Caregiver, you receive detailed information about your rider's schedule via text message. This article lists all...
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HopSkipDrive will keep you informed about rides scheduled for your rider via the HopSkipDrive app and text message up...
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We encourage CareDrivers to plan ahead and arrive promptly. As a result, the CareDriver may occasionally arrive early...
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When the CareDriver is on their way to pick up your rider, you'll receive a text message with the following informati...
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Booster seats are required for all riders eight years old and younger. If your rider needs a booster seat, you can in...
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When attempting to contact a CareDriver you may see the following message:Automated reply: The number you are using i...
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When attempting to contact a CareDriver you may see the following message:Automated reply: Your message could not be ...
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When attempting to call a CareDriver, you may hear the following message:Unable to connect call. We are sorry, but co...
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When attempting to contact a CareDriver through the app, you may see the following message:Automated message: This me...
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When a ride is scheduled, it is posted to the marketplace for CareDrivers to review and claim. As independent contrac...
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No. All HopSkipDrive account users must be 18 years of age or older, as outlined in our Terms of Use. Caregivers and ...
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If you are experiencing issues with the HopSkipDrive app, such as loading very slowly, not loading at all, or other p...
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If you monitor rides scheduled by your rider's school district or another organization, tap a ride to confirm whether...
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If you monitor rides managed by a district or other organization and canceled a ride unintentionally, call HopSkipDri...
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If a school district or other organization will be managing rides for your child, you will receive a text invitation ...
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When monitoring your child's ride using the HopSkipDrive Caregiver app, you may see additional stops listed on the ro...
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The Primary CareDriver + Program is currently available for enterprise clients only. This program is not available in...
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Schools and school districts can request the Ride Recording: Dashcam Rider Service, which combines visual monitoring ...
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The Must Be Met requirement is an optional safety setting that Ride Organizers can enable when they schedule rides. W...