If you schedule and manage rides yourself, you can edit any part of a scheduled ride up until two hours before the scheduled pickup time.
If a school district or other organization schedules rides for your rider, contact the organization directly to make changes to a ride.
Considerations when editing a ride
If a CareDriver has already claimed the ride, they will be notified of any changes. If the changes cause a conflict for the CareDriver, they will be removed from the ride and we will begin looking for a replacement.
However, we cannot guarantee that we will be able to find a new CareDriver if this happens. If no new CareDriver has been assigned by 8:00 PM the night before and/or 9:00 AM the day of the ride, we will notify you.
| Note: If you need assistance with a ride that is currently in progress, contact our Safe Ride Support Team at 844-467-7547. |
How to edit a ride
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On the My Rides page, select the ride you want to edit.
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Tap Manage ride.
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Tap Edit.
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You have the option to edit the day, time, riders, and locations for the ride, just as you would when scheduling the ride. If you do not want to make a change on a screen, tap Next to advance to the next screen.
- When you're satisfied with your changes, tap Save.