You can see an estimated fare when booking a ride in the HopSkipDrive app. Once you schedule a ride, the final cost of the ride will not vary from the price displayed in the app unless changes are made to the ride details or a wait fee is incurred.
How charges are calculated
The total amount you are charged is made up of the Base Fare, a Booking Fee, local operating costs (as applicable), and a Peak Hour Fee (as applicable).
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The Base Fare is calculated using the estimated ride miles and minutes at the time you book the ride. For short rides, a minimum fare may apply.
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Booking Fee: The Booking Fee applies to every ride and helps to cover HopSkipDrive's operational costs.
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Local Operating Costs: Some states require additional fees or taxes. These will be included in the Ride Estimate you see when booking a ride in the app.
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Peak Hour Fee: A Peak Hour Fee applies to all rides where the pick-up time occurs during the peak hours of 6:30 a.m. to 8:29 a.m. and 2:30 p.m. to 4:29 p.m. These are the peak times when so many Ride Organizers are requesting rides that there are often not enough CareDrivers to meet the demand. This Peak Hour Fee helps HopSkipDrive to ensure that there is a sufficient supply of CareDrivers to meet the needs of Ride Organizers. It also allows HopSkipDrive to ensure that Safe Ride Support is available during these busy periods.
Additional charges
In some cases, additional charges will apply.
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Wait Time Fee: A wait time fee is applied if the rider is 10 or more minutes late to the scheduled pick-up.
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Cancellation Fee: After requesting your ride, you may cancel it up to 8 hours before the scheduled start time with no Cancellation Fee. In the event that your ride request has been matched with a CareDriver, a Cancelation Fee of 50% of your estimated fare will apply if you cancel between 1 and 8 hours before your ride. If you cancel less than 1 hour before your ride, you will be charged the full estimated fare.
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Damage Fee: If a CareDriver reports damage to, or necessary cleaning of, vehicles or property as a result of providing Services to you or to a rider on whose behalf you arranged a ride, you agree to pay a Damage Fee.
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Tolls: In some instances tolls (or return tolls) may apply to your ride. We do not guarantee that the amount charged by HopSkipDrive will match the toll to the CareDriver, if any.
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Other Charges: From time to time, riders leave behind personal items in CareDrivers’ vehicles. HopSkipDrive will attempt to facilitate the return of lost items. Ride Organizers understand and agree that they may be charged return fees if the CareDriver is asked to return the item.
- Tips: HopSkipDrive does not currently offer an in-app feature to facilitate tips to CareDrivers, but Ride Organizers are free to make other arrangements to provide tips to CareDrivers if they so choose. 100% of all tips will go to the CareDriver.
To view our full Pricing and Payment Terms, please click here.