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Safe Ride InSight is available in select areas only. |
Safe Ride InSight™ is an additional Rider Service you can add to a rider's profile for a per-ride fee. When you add Safe Ride InSight to a ride, the ride will be performed by a CareDriver with an internal dashcam that will record audio and video while the rider is in the vehicle.
About Safe Ride InSight rides
Safe Ride InSight rides can only be claimed by CareDrivers equipped with a dashcam. Recording begins automatically as soon as a rider is in the vehicle, and includes both audio and video.
How to enable Safe Ride InSight for a rider
Follow the instructions below to enable Safe Ride InSight.
Prerequisites
In order to be able to enable Safe Ride InSight rides for an individual rider, the service must be enabled at the account level. If the Safe Ride InSight service is not available, contact your Account Manager for assistance.
Enabling Safe Ride InSight for a rider
Rider Services are managed in the Safety Settings section of a rider's profile. To enable Safe Ride InSight for a rider, follow the steps below:
- Navigate to the rider's profile page.
- In Safety Settings, click Edit.
- Under Services, select Safe Ride InSight, then click Save. All rides for the rider will include the Safe Ride InSight service going forward. You'll see the corresponding service icon at the top of the rider's profile, in the Rides list, and on the rider's rides.
Scheduling Safe Ride InSight rides
Once you have enabled Safe Ride InSight for a rider, schedule the ride or series as usual, then click Save.
While the general six-hour scheduling window applies, the ride or series will have a status of Requested while HopSkipDrive's team reviews it. When the ride has been approved or denied, the Specialty Transportation team will notify you via email. Approved rides will then appear on the In progress & upcoming rides list. Learn more about ride requests here.
Safe Ride InSight ride restrictions
Safe Ride InSight cannot be combined with the WAV Rider Service.
You may add additional riders who do not have Safe Ride InSight enabled to the ride, but you must consent to these riders being recorded.
Managing and tracking Safe Ride InSight rides in RideIQ
Safe Ride InSight rides are identified with the Safe Ride InSight icon, as shown below:
Safe Ride InSight rides can be edited and canceled as usual.
Caregiver communications
Caregivers will receive the same ride scheduling and status notifications as usual for all HopSkipDrive rides. Learn more about caregiver communications here.