We understand how important it is to be informed and aware of any delays to a ride. If a pickup at a school location is delayed by 10 minutes or more, HopSkipDrive will contact your organization via automated phone call to provide an updated ETA. This phone call will be made to your organization's designated lateness contact, if you have provided one. Otherwise, HopSkipDrive will contact the Ride Organizer who scheduled the ride.
In the event that a ride is delayed by 20 minutes or more, a specialist from our Safe Ride Support team will reach out.
If you would like to make changes to the designated lateness contact or have other questions about automated lateness alerts, please contact your Metro Service Manager.