You must check in for every ride 60-90 minutes before the ride begins, or as soon as you complete the previous ride if you have rides scheduled back-to-back.
Checking in for the ride is important to assure riders and their Caregivers that they will get the transportation they need. If you do not check in at least 60 minutes before a ride, you will be removed.
Check-in reminders
You will receive reminders to check in via push notification and text message. Just before the end of the check-in window you will also receive an automated phone call prompting you to check in. However, you can check in Rides as early as 90 minutes before the ride. You do not need to wait for the phone call to check in.
How to check in for a ride
Follow the steps below to check in for a ride you have claimed.
- From the Home screen, tap Check In. If you see a time listed instead of the word Now, wait until that time to check in.
- Review the details of the ride. Pay particular attention to the Location Instructions. This is where you will see specific information to help you pick up and drop off riders. Always follow the Location instructions and rider notes when performing a ride.
- Scroll to the bottom of the screen. Tap Check In.
- On the Ride Details screen, check the suggested leave time to help you plan.
You are now checked in for the ride. You can close the app until it is time to leave.
When it's time to go, tap I'm On my Way! to start the ride. Click the link below to learn about driving to pickup.