From time to time, HopSkipDrive's Safe Ride Support team may need to contact you during a ride. It is important that you safely answer these calls, as they may be calling with changes to the ride or to verify your location or ETA.
If you are consistently missing these calls or your phone is not ringing when Safe Ride Support tries to contact you, try the following:
- Add 844-467-7547 to your contacts list.
- If you have an iPhone, make sure the Silence Unknown Callers feature is turned off. To turn this feature off, go to Settings, then tap Phone. Scroll down and tap Silence Unknown Callers. Make sure the toggle switch is set to off.
Read more here.