If it has been six months or more since you last claimed a ride in the CareDriver app, your account is automatically paused due to inactivity. While your account is paused you will not be able to claim or complete rides with HopSkipDrive.
How can I start driving again?
Check the CareDriver app for specific steps to recertify your account. You will need to ensure that all required documents are up to date. Learn more about recertifying your account in this article.