Accurate information about whether rides are on time, early, or late is key to managing transportation.
On the In Progress & Upcoming page, use the Planned Pickup Time and CareDriver Arrival columns to quickly identify rides that are at risk of being late. To see the latest data, click Refresh now.
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Planned Pickup Time is the scheduled time of the ride's first pickup. This may be the pickup at the rider's residence or at school.
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CareDriver Arrival is the most up-to-date estimated arrival time based on the CareDriver's app data. Keep in mind that CareDrivers may arrive early but will not start before the scheduled time.
After pickup is complete, the CareDriver Arrival column shows the actual time that pickup was completed.
When viewing an individual ride, you can see the CareDriver's estimated arrival time at each stop as the ride progresses. Stops are tagged as Late if applicable.
If you see a ride marked Delayed that does not include an estimated pickup arrival time, that means the ride has not yet been claimed by a CareDriver. When this occurs, the ride is classified as an ASAP ride to encourage an available CareDriver to claim the ride as quickly as possible.