In this article
- Completing the daily safety check
- Car Seat Check
- In-App Recording Check
- What happens when I report an issue?
Safety is one of our key values at HopSkipDrive. To ensure that your vehicle is ready, you'll be asked to complete a Daily Safety Check before driving.
Completing the Daily Safety Check
To complete the Safety Check, check the listed parts of your vehicle. Make sure all parts are in good working order.
Once you have checked your vehicle, make sure your HopSkipDrive decals are clearly visible (required) and you have reviewed the notes for your first ride of the day. We also recommend using a phone mount for safety.
If you find an issue with any of the parts of your vehicle, tap Report Issues.
If everything is in working order, tap I'm Ready.
Car Seat Check
If you have the Car Seat Advanced Qualification you must also check your car seat for defects and confirm that it is installed correctly any day that you have claimed a car seat ride. Tap Report issues to report a concern, or tap No issues to confirm that the car seat is safely installed and meets all listed requirements.
In-App Recording Check
If you have the In-App Recording Advanced qualification, you must confirm that your phone is configured correctly for recording on any day you have an In-App Recording ride claimed. You'll be asked to confirm the following:
- You have granted camera and microphone permissions to the HopSkipDrive app
- Your phone has at least 3 GB of available storage
- Your phone is securely in a stable phone mount with a view of the front and back seats
Tap No issues to confirm that your phone is correctly configured. Because the permissions and available storage are requirements for this safety feature, you will not be able to advance to check in for rides if these conditions are not met.
If you are not able to grant permissions and free up the required space, tap Report issues.
What happens when I report an issue?
When you tap Report Issues, you'll be asked for more information about the issue you are reporting. Please provide as much information as you can, then tap Submit.
If you report an issue with your vehicle:
Your CareDriver account will be paused. Any rides you have scheduled in the next 3 days will be canceled to give you time to fix the issue, but you will keep your claim on any rides outside that time frame.
A member of the support team will contact you to provide resources and help get you back on the road as quickly as possible.
If you report an issue with your car seat:
You will be removed from any upcoming car seat rides you have claimed and the Car Seat Advanced Qualification will be removed from your profile. You will still be able to claim and complete other rides.
A member of the support team will contact you to provide resources and help you qualify for car seat rides again as quickly as possible.
If you report an issue with In-App Recording:
You will be removed from any upcoming In-App Recording rides and the In-App Recording Advanced Qualification will be removed from your profile. You will still be able to claim and complete other rides.
A member of the support team will contact you to provide resources and help you qualify for In-App Recording rides again as quickly as possible.