Safety is one of our key values at HopSkipDrive. To ensure that your vehicle is ready, you'll be asked to complete a Daily Safety Check before driving.
Completing the daily safety check
To complete the Safety Check, check the listed parts of your vehicle. Make sure all parts are in good working order.
Once you have checked your vehicle, make sure your HopSkipDrive decals are clearly visible (required) and you have reviewed the notes for your first ride of the day. We also recommend using a phone mount for safety.
If you find an issue with any of the parts of your vehicle, tap Report Issues.
If everything is in working order, tap I'm Ready.
Car Seat Check
If you have the Car Seat Advanced Qualification you must also check your car seat for defects and confirm that it is installed correctly any day that you have claimed a car seat ride. Tap Report issues to report a concern, or tap No issues to confirm that the car seat is safely installed and meets all listed requirements.
In-App Recording check
If you have the In-App Recording Advanced Qualification, you must confirm that you have the correct permissions available and enough storage on your phone. You'll also be asked to confirm that your phone is placed vertically in a phone mount. Use the forward-facing camera to confirm that both front and back seats are visible while your phone is in the mount.
Tap Report issues to report a concern, or tap No issues to confirm that you are ready to complete In-App Recording rides.
What happens when I report an issue?
When you tap Report Issues, you'll be asked for more information about the issue you are reporting. Please provide as much information as you can, then tap Submit.
If you report an issue with your vehicle:
Your CareDriver account will be paused. Any rides you have scheduled in the next 3 days will be canceled to give you time to fix the issue, but you will keep your claim on any rides outside that time frame.
A member of the support team will contact you to provide resources and help get you back on the road as quickly as possible.
If you report an issue with your car seat:
You will be removed from any upcoming car seat rides you have claimed and the Car Seat Advanced Qualification will be removed temporarily from your profile until the issue is resolved. You will still be able to claim and complete other rides.
A member of the support team will contact you to provide resources and help you qualify for car seat rides again as quickly as possible.
If you report an issue with In-App Recording:
You will be removed from any upcoming In-App Recording rides you have claimed within the next two days. The In-App Recording Advanced Qualification will be temporarily removed from your profile until the issue is resolved. You will still be able to claim and complete other rides.
A member of the support team will contact you to provide resources and help you qualify for In-App Recording rides again as quickly as possible.