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  2. I'm a caregiver for a rider
  3. My district schedules rides for my rider
  4. Profile & account

Profile & account

  • Rider Safety Settings

    Because most riders who use HopSkipDrive are children, the rider profile includes settings to require a booster seat ...

    1. I'm a caregiver for a rider
    2. My district schedules rides for my rider
    3. Profile & account
  • Who Drives on the HopSkipDrive Platform?

    The drivers using the HopSkipDrive platform are considered to be both drivers and caregivers. We call them CareDriver...

    1. I'm a caregiver for a rider
    2. My district schedules rides for my rider
    3. Profile & account
  • How Do I Reset my Password?

    If you have forgotten your password or want to change your password for the HopSkipDrive app, follow the steps below:...

    1. I'm a caregiver for a rider
    2. My district schedules rides for my rider
    3. Profile & account
  • Add an Additional Caregiver to Monitor Rides

    Each rider account must have at least one designated caregiver.If you monitor rides managed by a school district or o...

    1. I'm a caregiver for a rider
    2. My district schedules rides for my rider
    3. Profile & account
  • Adding or Editing a Rider Phone Number

    You can add or edit a phone number for your rider in the HopSkipDrive app. This number is in addition to your contact...

    1. I'm a caregiver for a rider
    2. My district schedules rides for my rider
    3. Profile & account
  • Add a Photo of Your Rider

    Adding a photo to your rider's profile helps the CareDriver find them at pickup. Any caregiver can add or edit their ...

    1. I'm a caregiver for a rider
    2. My district schedules rides for my rider
    3. Profile & account
  • Editing Your Profile Phone Number

    The phone number in your Caregiver profile is the number where you will receive text message updates about rides. If ...

    1. I'm a caregiver for a rider
    2. My district schedules rides for my rider
    3. Profile & account
  • Add an Emergency Contact to a Rider Profile

    How are emergency contacts used?Emergency contacts are used as an additional point of contact if there is an incident...

    1. I'm a caregiver for a rider
    2. My district schedules rides for my rider
    3. Profile & account
  • Can I Apply to be a CareDriver?

    Yes! If you would like to sign up to drive with HopSkipDrive, you can learn more and sign up here. 

    1. I'm a caregiver for a rider
    2. My district schedules rides for my rider
    3. Profile & account
  • How Can I Update my Home Address?

    This article explains what to do if you have moved or otherwise need to update the home address for your Rider. If a...

    1. I'm a caregiver for a rider
    2. My district schedules rides for my rider
    3. Profile & account
  • Setting up your HopSkipDrive caregiver account

    If a school district or other organization will be managing rides for your child, you will receive a text invitation ...

    1. I'm a caregiver for a rider
    2. My district schedules rides for my rider
    3. Profile & account
  • Caregiver Monitoring Permissions

    If a school district or other organization manages rides for your Rider(s), you will receive an invitation to monitor...

    1. I'm a caregiver for a rider
    2. My district schedules rides for my rider
    3. Profile & account
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