If you have questions or concerns, you can reach HopSkipDrive support by chat, phone, or email.
Chat: available in the HopSkipDrive app in the Help and Contact section
- Chat with an AI-powered Agent any time for help with basic questions. For questions the AI Agent can't handle, human support agents are available 5:00 AM to 3:00 PM Pacific Time, Monday-Friday.
Phone: 844-HOP-SKIP (844-467-7547)
HopSkipDrive's Safe Ride Support team is available whenever a ride is in progress.
For security reasons, please be ready to provide the following information when calling support:
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Rider name
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Rider code word
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You can find the code word in the rider's profile on the HopSkipDrive app (learn more here) and in the confirmation texts you receive when the CareDriver is on the way to pickup.
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You can find the code word in the rider's profile on the HopSkipDrive app (learn more here) and in the confirmation texts you receive when the CareDriver is on the way to pickup.
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Ride Organizer
- The Ride Organizer is the school district or other organization that schedules and manages rides for your rider. If you schedule and manage rides yourself, you are the Ride Organizer.
Email: support@hopskipdrive.com