To ensure the safety and comfort of Riders and CareDriver, we ask Riders to follow these behavior guidelines while on a ride:
Be safe
Riders should behave in a way that keeps them and the CareDriver safe.
- Keep seatbelts buckled at all times from pickup until the vehicle comes to a complete stop at drop-off.
- No eating or drinking in the car.
- No vaping or smoking during the ride.
- Wait until the CareDriver says it is safe to get out of the car.
Be smart
Use common sense to make good decisions.
- Only get into the car if HopSkipDrive decals are visible and the CareDriver confirms your code word with you.
- Do not touch the CareDriver or distract the CareDriver in any way during a ride.
- Do not request any extra stops along the way.
- Take all belongings and trash with you and double-check that you have everything before you leave.
Be respectful
Treat CareDrivers and other Riders respectfully.
- Use headphones when listening to audio (audiobooks, movies/tv shows, music).
- Treat other Riders respectfully and kindly.
- Refrain from using profanity and inappropriate language when in the vehicle.
- Keep strong scents like perfumes/cologne to a minimum.
- Keep shoes on at all times.
- Use caution when opening and closing doors. Do not slam doors.