During the Ride

Rider Assistant rides include an adult Rider Assistant who sits in the back of the vehicle and provides one-on-one su...

Because many riders are minors or members of other vulnerable populations, it is important to make every attempt to f...

Once you have arrived at the drop-off location, you are ready to drop off your rider(s). If you are driving more than...

At each pickup location, you may be picking up one or more riders. For each rider, follow the steps in the app to con...

You can see upcoming rides assigned to you on the My Rides page of the app.Ride detailsTap an individual ride to see ...

You must be checked in for every ride 60-90 minutes before the ride begins. As a driver, you can check in using the a...

WAV drivers must check in for rides between 90 and 60 minutes before the ride is scheduled to start. Drivers can chec...