Ride fees are calculated based on the time and mileage of the ride. While conditions can change and make a ride take more or less time than estimated, we understand how important earnings are to CareDrivers and Rider Assistants. To help ensure that you know what you'll be earning at the time you check in for the ride, HopSkipDrive offers Fare Protection to CareDrivers and Rider Assistants. Terms apply.
What is Fare Protection?
With Fare Protection, you will always earn at least the protected earnings you see at the time you check in for a ride, as long as you complete the ride.
If a ride is canceled after you check in, the cancellation policy applies. You can read more about payment for canceled rides here.
Back-to-back rides
When you have two rides back-to-back, we understand that the first ride can impact when you are able to check in for the second ride. To ensure your earnings for the second ride are protected, you will earn at least the protected earnings calculated at the time you check in for the first ride, as long as you complete the second ride. Learn more about Fare Protection for back-to-back rides here.
Will I still be paid more if a ride takes longer than the estimated time?
Yes! Fare Protection means the amount you'll earn for a ride will be at least the protected earnings amount at the time you check in for the ride. While your earnings won't be any lower than the protected earnings, they can be higher! Your earnings will go up if:
- The actual ride time is five or more minutes longer than the estimated ride time
AND - The actual ride time is longer than the starting fare threshold (see what that threshold is for your area here)
Why did I get a notification about Fare Protection?
You'll get a notification when Fare Protection keeps your earnings at the estimated amount when they otherwise would have been lower. This is just for your information. No action is needed.
What if a ride is canceled after I check in?
If a ride is canceled after you check in, you will be paid the full base fare calculated at the time of check-in, not including any boosts*. See this article for more information about our cancellation policy.
* Supplemental Terms. Consistent with local laws and regulations, supplemental pricing and payment terms may apply to cancellation payments in your metro. Please visit your metro-specific driver fees page for more information.