Payment for canceled rides varies depending on who canceled the ride and when.
Rides canceled by the CareDriver or Rider Assistant
As a CareDriver or Rider Assistant, you will not be paid for rides you cancel yourself. Canceling a ride may affect your cancellation rate and can affect your status as a Primary CareDriver. You can read more about canceling a ride you have claimed in this article.
Rides canceled by the Ride Organizer or caregiver
Starting on September 16th: if a Ride Organizer or caregiver cancels the ride after you check in, including if a ride is canceled because all riders no-show, you will be paid the full base fare, not including any boosts*. The base fare is calculated and displayed at the time you check in for the ride.
If a ride is canceled before you check in, you will not receive any payment unless your ride is covered by HopSkipDrive's back-to-back ride Fare Protection. Learn more about fare protection for back-to-back rides here.
* Supplemental Terms. Consistent with local laws and regulations, supplemental pricing and payment terms may apply to cancellation payments in your metro. Please visit your metro-specific driver fees page for more information.