Below you will find information about how to submit a complaint to HopSkipDrive directly or to the relevant state agency.
Submit a Complaint to HopSkipDrive
For questions, comments, or concerns about a past or upcoming ride, please contact us at support@hopskipdrive.com.
For questions, comments, or concerns about a current ride or for any urgent issues, please contact us at (844) 467-7547.
Additional information on submitting formal complaints can be found on our Zero Tolerance page.
Submit a Complaint to a State Agency
You may also contact the relevant agency in your state:
Arizona
Contact the Arizona Department of Transportation at this link or at (602) 712-5948.
California
Contact the California Public Utilities Commission at (800) 849-9444 or email CIU_intake@cpuc.ca.gov.
Colorado
Contact the Colorado Public Utilities Commission at this link or by phone at (800) 456-0858.
D.C.
Contact the Department of For-Hire Vehicles using this online complaint form.
Florida
Contact the Department of Agriculture and Consumer Affairs at (800)-HELP-FLA.
Indiana
Contact the Indianapolis Department of Business and Neighborhood Services at (317) 327-8700.
Louisiana
Contact the City of Baton Rouge/Parish of East Baton Rouge Taxicab Control Board at taxicabcontrol@brla.gov.
Maryland
Contact the Maryland Public Service Commission at (410) 767-8128 or click here to file a Transportation Complaint.
Michigan
File a complaint with the state Licensing and Regulatory Affairs department here.
Minnesota
Contact the City of Minneapolis’ 311 service center to report complaints by calling 311 or 612-673-3000, texting 311, or emailing Minneapolis311@minneapolismn.gov.
Missouri
File a consumer complaint here.
Nevada
Contact the Nevada Transportation Authority using this online form or by calling (702) 486-3303.
Pennsylvania
For trips that begin within Philadelphia, complaints can be filed with the Philadelphia Parking Authority at tldenforcement@philapark.org or at (215) 683-9440. For trips in Pennsylvania that begin or end outside of Philadelphia, you can file a complaint with the Pennsylvania Public Utility Commission here.
Tennessee
Contact the Division of Consumer Affairs here.
Texas
Contact the Texas Department of Licensing and Regulation here.
Virginia
Contact the Virginia Department of Motor Vehicles at (804) 249-5130 or (800) 272-9268 (hearing impaired).
Washington
- Seattle/King County: Complaints can be filed online with the Seattle Finance and Administrative Services, or by calling (206) 684-2489.
- Spokane: Complaints can be filed using this form or by calling (509) 755-2489.
Wisconsin
The Wisconsin Department of Safety and Professional Services is available here or by phone at (608) 266-2264.